AsurionReviews 12,825

When my favorite purple LONGLU Smart Watch stopped working, I filed an online claim with Asurion, which was denied! Not understanding why, I chatted with Ricky who researched the reason given and discovered that my claim was denied in error. While he was in the process of getting approval to process the claim, my connection with him was lost. Having been chatting with Ricky for several minutes, I was in panic mode thinking I was going to have to start anew with the new tech when I rechatted. Ricky had done such a great job documenting everything he had done that when I reached Marygold, she was able to finish my claim within about five minutes. MANY THANKS to both Ricky and Marygold for their courtesy, professionalism, and speed resolving my claim!

I always hate going through warranties because most companies would make you jump through loops to complete it; for obvious reasons. Not Asurion! You can tell that this companies hold true to their mission and goal about warranty, super easy process to make a claim! Fast response time on results! And no additional information was needed they saw that it was within the guidelines of the warranty and reimbursed the money I spent almost three years ago! (Check with your warranty policy for specific years). I am definitely a happy camper! My first successful warranty reimbursement without having to call them directly and express my frustrations! I will definitely be purchasing warranties on my items if it's backed by this company.

Like all insurance companies, asurion only cares about money. Asurion sent me a malfunctioning and locked phone. I called them and they were unhelpful and this situation went on for a week. After a week of back and forth they said they cannot send me a replacement phone and I'm stuck with a phone that I'm unable to use!

We purchased a TV at the US Air Force Academy Base Exchange in January 2020. We noticed black streaks in the middle of the screen around May 2022. Then another developed down the right side around October 2022. I forgot about the extended 3 year warranty with Asurion, then my husband reminded me. I was concerned since we were nearing the three year mark. I filed our claim in November and Asurion sent out a repairman right away. Our TV was repaired within a few days at no additional cost to us. We are very satisfied.

I had a keyboard cover on my laptop. Even though that was the case when I accidentally spilled coffee on it; some still got on the keyboard. As a result I lost the keyboard function. Thankfully I have coverage with Asurion. They sent the QR code to ship my laptop. They assessed the situation and ordered the needed parts. My laptop was fixed snd returned to me in a reasonable time. It works fine and i am completely satisfied. I highly recommend Asurion.