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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I bought a laptop in 2020 & purchased the protection plan and it covered spills. We all know how often that can happen. I contacted them through my Amaz acct in chat & my problem as handled in as little as 10 minutes of that. Everything will be fixed at no cost to me. I'm thrilled and so happy I purchased extra protection. THANK YOU ASURION.
Charles was a great and efficient tech coach, and most of them I've chatted with have been very focused and resourceful and friendly.
Thanks very much customer service!
They helping Customer right away!
The protection was easy, fast, and efficient. I'm so glad I added itbto my service. This was the first time I have used it for 19 years of our service but well worth it.
I had an issue that isn't something that often happens. It took almost 2 days to get resolved because of the rarity but the with the commitment of the Verizon agents, Christine with the added service Tech Support especially, it got resolved. Everyone learned something and I remain impressed. I was with AT&T for almost 20 years. Wasted time with a company that never worked for me as much money as I gave them over the years. Finally switched to Verizon and thankful I did.
Abigail was very nice and helpful. She quickly resolved my issue.
I lost my Fold 4, expected a massive hassle, but far from it! GET INSURANCE! And dont lose sight of your $2000 phone, that also helps...but not as much as Asurion's customer service! Thanks again Sabrina!
Almost at the end of my warranty, and it was so easy. I just called and they sent the label and will send an amount equal to full cost when they receive.
Excellent experience. I was really happy for the way everthings has been established to help the customer. Thanks.
Had an issue with my data network after getting a phone through insurance and the service to help me get back on was fantastic!
Who knew that Asurion did appliance repair? I didn't, until searching for someone to repair my washing machine. They scheduled to come to my house 5 days before anyone else I called. Their initial inspection charge was only $99 and would be applied to any repair costs. The final repair cost was less than other estimates I had been given. Their employees are very friendly, efficient and professional. If you have to deal with an appliance problem, I highly recommend contacting them.
I have never had a problem here. Thank you for everything
April knew there was a existing issue today and knew exactly how to fix it. April deserves a raise and a promotion!
Very well and satisfying,very professional prompt service easy resolution
My system was set up in a strange way with two routers. It had been working with old printer but was challenging to reconnect computer with new printer. Peter helped accomplish this and was very patient as I had to crawl around to untangle wires and find ports. I couldn't have done it without his help.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members