AsurionReviews 12,825

The steps were easy to follow, but there were a lot of steps. Taking a picture of the ID was difficult due to so many criteria.

Very easy to ask questions and receive a response.

I was recently on a photo tour on an area lake. The small boat we were on capsized and dunked my camera gear that I had purchased a month earlier. My asurion policy replaced everything and saved me thousands in replacement costs. I will never buy another piece of camera gear without it.

I have never experienced such a devoted and experienced Tech Coach as Ally. She is the highest standard of customer service you can imagine. She gave me her time and attention. She even checked with me the next morning to see if the problem was solved! It was so refreshing in this crazy world to work with her! You, as a company, are blessed to have her...give her a fat bonus or a raise, please. God bless her!

Call in to file a claim on a printer. It was so easy and fast. I was done in less than 20 mins.

Everything went smoothly without any issues. They were nice. Very helpful

Was very easy and helpful thank you for helping me

Quick, easy, and great reps to work with. Definitely recommend insuring your purchases with Asurion because if you need to replace them, they have your back!

Very helpful customer service. The guy that helped me was very patient. The rest was done online and it was easy.

Bought the warranty on a gas powered pressure washer pump in June of 2021 and it went out this week and they sent me a gift card for the original price I paid for the pump, great service and well worth the price of the warranty, definitely will be using Asurion for my next purchase.

Minutes to file unlike yesteryear. Way to go! Always reliable and phone ships extremely quickly. Guess thats why I pay the big bucks

I chatted with Mary Gold on 1.3.23 and Edward Richmond on 1.5.23 about a problem with my appliance. Mary initiated my service request since it wasn't visible on the website. Later Edward canceled my service request when I discovered the appliance was still functioning. Very easy interactions with both representatives. Thanks to you both for your patience!

Service was prompt, very satisfying. I would highly recommend. Thank you

Great service, we were able to get right to the problem and get it solved. Only took a couple minutes.

Security information is a prominent concern especially for myself and other older people who have not the most experience with this technical language. It was helpful to have someone to respond to my questions, in an ongoing conversation format. I found it very helpful.

Got help got to see if it worked but he did what he could tk for putting up with me because I text slow tk u

Would give a 5 start rating if the insurance could have covered the full cost or given a more similar replacement but I can't complain either easy to use responded fast I'd recommend Asurion

Milaka was amazing and extremely helpful! She answered all questions prompt, quickly and informative. She is an amazing part of Verizon team and deserves a 5 STAR!

I had a group texting problem. Rianna took some preliminary information and talked me through the fix. Whole thing took 10 minutes.