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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Process was extremely easy and the representative was very helpful.
Verizon store sent us to Asurion to help when they could not.
It took a little time but they fixed issue to our satisfaction.
Highly recommend them.
I filed a claim in the middle of December, I called to explain our situation and let customer service know we were waiting to see if Disney found any pieces of the sunglasses that was lost on the ride and the person I spoke with was extremely rude and not helpful or understanding. I asked for our claim to be canceled and I would just fill it out again once we found out if Disney found the sunglasses. I went to speak with someone at customer service today via chat and file a claim cause we got the pieces of sunglasses Disney found and sent to us and the gentleman that I spoke with through chat was absolutely amazing and so helpful. I gave this a 3 star as it is right in the middle, the first person would have maybe gotten a 1 star but Hoover would have gotten a 5 star! Asurion needs more people like Hoover that is so kind and helpful and understanding not judgy!
Filed a service claim via Chat. Cameron assisted with the claim. He was clear, responsive and stayed in contact with me throughout the process. He was able to submit a claim within a timely manner. Cameron is a 5 star customer service representative!
I was having connectivity issues with one of my phones. I was able to contact tech support through the Verizon app and had the issue resolved in minutes. The process was super fast and easy to use.
I'd rather speak with someone, but coming to my location is not bad.
Daughters laptop stop working. They diagnosed found it couldn't be fixed and sent another. My daughters happiness is what matters. Asurion assisted in making her happy.
Very easy to use and happy how fast everything took
I couldn't be happier. Armories was great. I still have more to do before resolved, but he was awesome.
Existing phone was replaced, replacement phone worked but went downhill quickly, couldn't open, close, then no screen. Phone rang but couldn't answer. Tech help fix issue very quickly. Thanks again
Monaquel was very patient and seemed to try everything to solve the issue but nothing worked. She suggested I return the computer to the store where it was purchased as it seemed to be the problem.
My GE dishwasher died after 4 years. Not to worry I had an extended warranty. Made the call, got a quick appointment and only had to wait about a week for the part to come in. The service pro was a pro - kind, timely, neat, informative, gracious! What an excellent experience - and no bill!
Easy way of handling something thats so expensive and easy to destroy thanks so much assurance
It was a very easy on-line registration after chatting with one of the specialist. JiaMariel, the specialist, was very helpful, knowledgeable and walked me through registering my product, Fisher-Price Laugh and Learn Tiny Techie Bundle. Great satisfying experience! They also are sending an email confirming my policy information and confirmation within 48 hours. Fantastic.
I didn't have cell service. After a few attempts to fix it. The right person answered the phone, and dove in! Fixed the issue, right away
I've been having major issues with my laptop and Mike was able to help me process my claim in a very easy, stress free manor.
It was a pleasure to work such a friendly professional! Thank you!
I had to get a phone replacement activated and the convince of this whole process was amazing. Very simple to follow and helpful.
I was concerned about a virus message that I was sent through a particular app. Verizon Tech Coach assisted me with a Digital Secure app. Definitely put my mind at ease.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear about your experience with us over the phone. We are glad to hear you were assisted and have gotten this taken care of. We have captured your feedback. Please let us know if we can assist further. -Rue