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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Bianca was professional and extremely knowledgeable in how to deal with the walls we continued to experience setting up our home phone device. We were disconnected in our chat several times and she was there waiting for us to reconnect. She got us out of our jam! Thank you!
Extremely helpful, just needed to provide my order number and they did the rest.
Asurion representatives are thoroughly informed about devices troubleshooting and GREAT customer support. I'm so impressed with the service and suggestions for my phone and my tech issues. I highly recommend this coverage and the process
Dennis was very helpful in giving me the information I needed and I was able to file a claim smoothly with no issues.
I put in my claim. Got a time a tech was supposed to deliver and set up device. The tech called to reschedule the time, I agreed. Then never texted or called saying they were on their way. I waited the allotted time and called customer service where they told me that I received a call, text and email. I received nothing from them and they told me all they could do was ship the device. Obviously if I wanted it shipped and to wait 2 business days that's the option I would have clicked to begin with. Dishonest company with dishonest workers
Was very helpful with my situation. Was amazing. Will recommend to everyone.
We had to activate a new SIM card and after trying on our own to do it we reached out for help. The chat feature was so convenient and easy. With a few easy steps Brandon had my device back working Thank you so much for your help
The Asurion experience was fast, easy and well worth the investment. My customer service representative Abigail was extremely helpful and knowledgeable. Transaction couldn't have been easier.
Kevin at the Westheimer location was very knowledgeable and informed me of my insurance service I have as well as how to file the claim he's been great!
Had and issue with my home internet service. The rep Mike helped me get it resolved and was VERY personable and helpful and help set me up with a service that REALLY benefited my household. Solid experience and I'm a happy customer.
I have sent my HP Color LaserJet Pro MFP M281fdw to their repair facility twice. Each time it was returned unrepaired. I then asked for a home visit. The Technician arrived and asked questions about the problem and then told me he had no tools, not even a screwdriver. After running some tests and the scanner ceased to function. He explained to me that it was not something that was covered and I was wasting my time. After checking my agreement I see that it is covered. The paragraph that states, REPAIR, REPLACE or REIMBURSE comes to mind. And there is always ARBITRATION.
Hello, Gary. We are definitely sorry to hear about this experience. We understand the importance of having your product back up and running. Please contact us directly to assist with a claim. -Rue
The day you opt out of complete insurance coverage is the day you have your phone stolen or lost... imagine what a nightmare that is... Avoid the hassle, pony up the fee, and breathe easy while napping...
Courteous, knowledgeable and patient with customers. I enjoyed my experience connecting with ATT through him.
I purchased the warranty when I purchased the item from $#*!'s Sporting Goods. When I needed to file the claim, my receipt was already stored and the process was so easy! I received a gift card to purchase the same or similar product within one day. Thank you for making this process hassle free!
As long as you have the order number of your claim, there customer service is fast and proficient. I had an email with in an hour with a paid return label for the broken product. Then as soon as I dropped off the item, I got home and found the refund email with the full refund. The customer service agent also told me as long as you have purchased an insurance plan ahead of time you can make as many claim for refunds as you need per year. Which is great! Other places say, even if you purchased a plan you can only make 3 max claims per year. That sucks! Because if you have a bad year, or if you have somthing like a powersurge that takes out more then 3 items then you loose out. This complany is great because like I said before as long as you purchased the coverage for that item ahead of time, you can make as many claims as needed!
I thought it was going to be a useless attempt but the Tech Christa, did a great job. She explained everything that was required
I had several experience with this company and I am happy with the services.
A gentleman stopped by letting us know that we now have cox cable available for us. We were very excited because we were never very happy with American Broadband. WE had to have our landline along with the internet to keep the cost down, So now were have dropped our landlines and signed up with Cos for internet services.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tamieka. We are very sorry to hear about the delays with your appointment and replacement device. We hope you have received your device now. If you need further assistance, please let us know. We are here to help. -Rue