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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I highly recommend Assurion. From start to finish my experience with them was outstanding. Their customer service hit it out of the park!
It was simple and the representative was very kind and patient
I contacted Asurion to file a claim on my drone that was damaged from falling after striking a tree. The agent was very friendly in assisting me with finding the information need to file a claim. The process was quick and easy.
I love using Asurion as a warranty factor... their system is virtually hassle Free! They save the purchased warrenty right to the Amazon history for quick look up if something happens 1yr or 2 or 3 later, they issue the return label and with a tracking number (proof of reship) the credit goes right to account... super simple with great customer service team, Definitely recommend!
Very fast and practical service. It's great to have insurance that serves us so promptly. Thank you
I had an excellent experience in getting My Voicemail back. The customer service rep was very polite and attentive and help me solve my problem. I greatly appreciate all the help.
I have had Asurion service for a long time and I have never been disappointed. The service technicians are truly amazing!
Filed a claim with no problem, very easy to follow instructions..
Melissa did a great job troubleshooting my issue and actually fixed it after several days of me and other techs at the Verizon Store trying and failing to come up with a solution. Thank you Melissa!
I went online not try to cancel a claim I started yesterday. My mom's phone was frozen for almost the whole day so I started the claim. She decided that she wanted to buy the latest phone (which we did today) instead of the iphone X that was offered to her (if I have one negative it is that this phone was not a good phone so to offer it as a replacement is not helpful... a bit of a waste of my monthly payment, if you ask me). So I came here to see if I could cancel the claim I started but didn't complete (which auto-terminates in 60 days so I don't have to cancel it). I ended up leaving with home electronics protection. Which is a great offer that Kenyata told me about. You can change your address and not lost coverage after the wait at the beginning of the program.
Kenyetta was an excellent customer service representative. Very sharp and astute. Excellent service. A joy to work with! She made this often painful experience, easy and pleasurable. I felt as though we were in person with one another. As a former prosecutor, I know very well the difficulties that can come when dealing with a frustrated public, so I know top-level service when I see it. She should be praised and rewarded for her magnificence in service. She should train others in what "service" is really all about. She was even overdue for a break and felt pressured to get off, but she stayed right with me until the end. Amazing! She is going places!
There is this note at the bottom: "I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review"... and I am a real person that hates leaving reviews but loves to read them. I have written this review because my representative, Kenyetta, was amazing!
I like being able to use the chat because phone calls can feel frustrating. Chat is a little more easy going but still resolved critical issues.
I am so happy with how easy it was to get through this process for my device replacement. Amazingly fast and stress free. No having to call or wait on hold just breeze through the questions on my AT&T app and I'm done!
I lost my phone it was so easy to to file a claim online. It took only about 5 minutes complete and process my claim and confirm shipment of my replacement phone
My product was damaged and I needed a replacement. I was nervous about whether or not my claim would go through without any issues. I was a skeptic (due to past experience and observations). Dennis was the representative who assisted me. Dennis was very helpful. My issue was resolved quickly. Give Dennis a raise.
Claim was easy to file without any hiccups. The resolution was quick and easy.
My laptop is fixed now but it took 7 submissions of my receipt to get my computer to be accepted. Everyone was very pleasant. I'm thrilled with my laptop now.
I couldn't connect any computer in my house wirelessly to the Canon G6000 printer. When I started a chat with Asurion, they were able to help me get it connected. Thanks.
Chatted with a customer service agent & she walked me through all the steps for my claim and it was a very smooth experience. No stress at all.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry for the delay, Dorothy. We are glad to hear you have your laptop now and working. Please let us know if you need further assistance. -Rue