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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Didn't expect to make a phone call, read off a serial number and boom it was done just like that. Product came on time and everything went smoothly from start to finish
She was helpful and sweet she got my claim approved so I didn't have to wait 24hours due to an emergency
Excellent experience setting up VPN...the agent was very knowledgeable and explanations easy to understand and follow.
Thank you for the great support provided!
All the reps were great. My only suggestion for the future is to be honest and realistic regarding when a local service representative would come to assess the work that would be needed to resolve the the claim!
I had to replace my phone due to a cracked screen. Asurion made the process simple and easy.
First Option, decide to schedule a date (4 days) to meet a tech fix my old phone screen for $29.
Or
Second Option, receive a NEW phone within 24 hrs for $75.
This was a no brainer. The new phone!
Set-up was fairly easy after using online support with Cesar.
One needs to know by using your SIM card from your old device does NOT omit the need to TRANSFER information from the old phone to the new phone.
This is still a necessary step.
"EXCELLENT CUSTOMER SERVICE" Would definitely recommend others to call if they are having any issues with their device
Thank you to Asurion for dealing and securing the Technician and getting my washing machine to be in good working order again!
Less than 10 minutes to file on line. Coming tomorrow to fix my screen. Yeah.
Service provided was very good. Technician provided a detailed search of any problem and was able to resolve it on site. The scheduling and keeping the time of the appointment needs improvement.
I have a HP laser printer wit very little use and it stopped working, I called it in, they had me send it out they determined it was beyond repair so they gave me the money to replace it
Smooth and easy to navigate. Step by step can't make a mistake. Everyone should have this insurance protection.
Yam absolutely great full for this insurance company my daughter had a problem with her Laptop send it in got it fix they updated me how the process was going,it was great my 2 TV also took a hit they replaced Bo h TV no problem and I got bigger TV's can't complain
Jr was not helpful at all. I was told all I need to do was call you comp and you would help reactivate my tablet.well I guess you need to educate your staff on either how to deal with business accounts..
I got what I needed done not sure what what else to say to make this 50 characters
Dealing online was a pain. Kept wanting me to put in a code, but when I copied and pasted, it said invalid. When I called and talked to a person, everything went great.
It was almost impossible to get any one on the phone, not sure what the issue was but the phone repeatedly kept hanging up. So i decided to use the chat services instead. I was appointed to someone almost immediately. When i tell you she was amazing she handled business very professionally and it took no time at all.
I bought a new refrigerator and the protection plan, thank God. About 2 1/2 years later a crucial part stopped working, which had no replacement. Fortunately, was still under warranty. The protection plan reimbursed me the full amount I paid for the fridge back, plus the damaged food I had inside.
Fast and Easy! The chat feature is a very user friendly way to file a claim.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Dina. We are sorry to hear about your experience. We are here to help you. Please let us know if you still need assistance.-Rue