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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Martin was great help, he was quick to respond and straight to the point, also very informative and helpful.
Would love him to help me next time if I need to file a claim.
Dropped phone at work. Called consumer cellular and they gave me the phone number to asurion. Called and got the web site info. Filed a claim in less then 2 minutes. Very, very happy with the quick response and very simple form. Thank you!
My fiancé hadn't been able to send picture messages to android phones and she fixed our issue in less than a minute. We had tried trouble shooting the issue online prior with no success. We should have just reached out to the technical support sooner. Thank you!
Just say thank you! I know it's helpful to talk on line just took me a few minute to finishing my claim.
Took only a few minutes to file claim. Really great and fast service. Glad I took out the insurance. This really saves you a lot of money
Once the CSR found my service/protection plan in the correct division, the actual pickup and repair service was excellent. Second time Doc's Electronics, Nicholasville, KY has serviced a TV through Asurion for us. It once again, was flawlessly done. Tech Jason is professional, polite, and does what he says he is going to do. Products returned fixed and hung back on the wall as found at pick-up! Highly recommend this plan and their service agent for repairs! Definitely worth the money for this plan!
Phone would turn off the VPN when I leave it off amd I was told that when I need updates Is when it will shut off!
Watch out for a tech named Derick he is rude and not very easy to get along with he should not be working customer service jobs if he is not happy to help others!
Adrian was patient helpful and very knowledgeable
And I didn't have to leave my home
It was quick and easy. They honored their plan and was able to, almost immediately order a new wireless microphone system. Thank you!
I work for one of the retailers affiliated with Asurion (Staples) so I have always been an advocate for adding protection plans to a lot of our products. However, this was the first time I had to file a claim on a product I had actually purchased. Filing a claim was fast and easy, as they asked me for my reason for filing a claim and visual proof that the claim was legitimate. I received a Staples gift card the next day, which I was able to use towards a new chair. I will make sure to provide my personal experience to customers in the future!
I was so frustrated that my speaker was broken and have never filed a claim for my home products. I was having trouble online so decided to chat and got an amazing chat rep named Justin. I am a nurse and try to give great service to my patients and it was an amazing feeling to get great service back from Justin. I find it to be quite a talent to let your light shine through texting but that is what he did. He made me feel comfortable in an unfamiliar process and got the job done for me. You never know how an lol or a smiley face can change the tone of the conversation. He got the job done...not just taking care of the computer work, but taking care of the CUSTOMER as well. Blessings to you Justin!
Really good and easy service to use when needing to do a claim. The entire process is pretty quick and efficient. I took one star off because of the wait time to turn everything in for a claim. Each step is submitted separately and one usually has to wait a business day before hearing back from support for each step. Some of the steps could be combined to make it less of a hassle to submit a claim. But overall this is an excellent service if you have a houseful of electronics that may go out or may be broken in some shape or form.
Laid process was easy to file. Emailed conformation. It will come right to me. Easy no hassle claim service.
I just want thanks once again for your great services. I have contact this company several times with warranty issues and they go the extra mile to take care of my problems.
I was scared about filing a claim when my iPad stopped charging- I've had some very frustrating customer service experiences lately! All I had to do was go online and enter my information- and my claim was accepted- it took literally MINUTES-I wish everything was so easy!
I was well informed about the status of my device and it all was user friendly.
My service request was a nightmare. It took one month for the technician to finally come to fix my washer and guess what, the previous technician didn't order the right parts.
After that instead of putting me in a priority line as my washer was no longer working, they imposed to me that the next schedule date was a week and a half later. I cancelled the service request after that and I'm now trying to get reimbursed for the $100 dollars they charge in the first visit as the diagnosis was good for nothing.
Josh was awesome and deserves recognition! Very prompt with his responses and although my issue wasn't resolved due to system issues my experience was still top tier!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Geraldo. We are definitely sorry to hear this was your experience. We understand how important it is for your washer to be up functioning! We apologize for the delays. If you need any, please let us know. -Rue