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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Having issues with a new phone.
Ally the tech was extremely knowledgeable and professional. Easy to understand. Patient with me as I'm older. She was amazing and solved our issue and even answered additional questions I had. Thank you, Ally!
My iPhone 14 pro would not turn on when I woke up, after "battery optimization charge" overnight.
I contacted tech support via laptop, and Laura walked me through different steps to reset and restart phone for an hour. Laura was polite, attentive and professional throughout entire time, and sure enough we were able to fix the issue. I cannot say enough good things about Verizon Sales and support, and that's why my family have been loyal customers for nearly 20 years.
They solve the issue right away & refunded my credit with no hassle.
Not tech savvy, but having Asurion helping me always puts me at ease technical support goes that extra mile and makes you feel good. Thank you for your help and advice.
People matter -
Thankful there was a human to intercede.
I was told my phone was shipped it was not they did not even have a phone to replace it with and it took way longer to receive my business phone I lost a lot of time and money over this they do not have same day or next day replacement it is a lie.
Good experience, easy person to work with.Help ne every step!
After 2 years my product stop working I submit the claim and after sending requested documentation they solve my problem, I return product for a refund right away and purchase the new product
I am happy to have this coverage for all of the devices in my home! They have always done a great job and fixed our stuff! Thank you!
I am very pleased with my experience. Asfandbar helped with all of my questions and concerns. All of my questions were clarified and after 2 days of having trouble setting up my apple watch, we got it done in 30 minutes! Towards the end, he thoroughly explained my eligibility for the new home protection plan and all of its benefits, & though I wasn't interested, he was very persuasive and not annoyingly pushful in trying to get me to purchase anything I didn't want too. Would definitely recommend this help method to a friend!
My experience was extremely satisfying. Usually I prefer talking to the person but there was no need and the conversation went without any problem.
I had an issue filing a claim and Karen was absolutely wonderful. She was able to help me input the receipt and file the claim. I could not have asked for better service.
My brand new iPhone was not sending or receiving texts with photos to/from android users nor was I able to remain in group texts unless they were l iPhone users. After hours and days of trying every online support suggestion and not getting any help from my local Verizon store, I called 611 and Verizon patched me through to Adrian (at Asurion) who had me turn off phone for 5 mins while he reset my texting somehow. When I turned my phone back on, it was working like magic. I am very pleased with the support.
Was having an annoying message to clean my tablet or it would crash. Contacted tech support where Armonie did a fantastic job helping me resolve my issue. Was very pleased inndeed.
Asurion was prompt with no hassle in trying to resolve my problem.
Our cordless vacuum is 4 years old and not holding a charge any longer. The manufacturer's warranty was for 2 years, so I bought an extended warranty for 3 more years. The rep quickly sent me a shipping label paying for the shipping. Sending the vacuum off today. Simple and quick.
Jamyi did a great job helping resolve my husband's issue with his phone having no service when not in WiFi
My experience with claims department for Verizon wireless has been a easy one I like how everything is there for you to pick and choose from to guide you through the process
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Zachary. We are definitely sorry to hear about the trouble this caused. We do assist with same day or next day delivery unless your device its not in stock. We are here to help you in anyway we can. If you still need assistance, please let us know. -Rue