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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Lost my phone in an Uber last night and Asurion replaced the next day. Thank you
Super happy, and this treatment was fantastic and very fast.
I was having problems printing from my computer, I contacted Asurion and was working with Robert. He was very helpful, patient and answered all my questions and concerns. At the end the problem was resolved.
Quick easy and non stressful just the way I like it.
The service tech was very prompt, friendly and professional.
Every time I've dealt with Asurion, they have been so professional and made my problem disappear. It's great to know they are always available. Either by phone or text, they're available. I cannot say one negative word about them.
Excellent! The Techs worked with me not only to get my TV's up, but my phone also! I am a happy customer!
Resolved in just a few minutes with excellent customer service. Thanks Verizon
Very easy to file. Great! Would highly recommend! Took minutes to complete!
Having a great manager that is willing to help you get through filing a warranty claim, makes all the difference in the world, Thank you K. Ayers for making dealing with Staples a pleasure.
Love it great love it great job need more I will tell everybody
Filing a claim was super easy. I was basically done in 5 seconds. All answers were super clear. The only thing is I wish the replacement was the same color of my original color of my Apple Watch. I originally purchased a pink watch but am getting a replacement for a space grey instead.
Hello, Sophia. We appreciate your feedback. We cannot guarantee same color in all claims as it is only a cosmetic feature and not how it affects the device. Please let us know if you have any questions. -Rue
It was great for my experience… I just want to change a delivery date but I have to call. I hope I don't have to wait for too long
From start to finish i was very satisfied with the help i received. Very polite, friendly and caring towards customers and our needs. Would recommend them to anyone in the world! Ill take it as far as saying that our interaction even made my day better! Thank you so much and keep up the excellent work and satisfaction!
Great Simple and Satisfying Wonderful customer service easy format to follow quick decisions on claim.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Peter. We are here to help you. We cover your cellphone if you enrolled to insurance services with Verizon. -Rue