On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
IF PERFECT HAD A FAMILY NAME, IT WOULD BE "ASURION".
IF UBREAKIT THEYFIXIT. YOU DON'T HAVE TO DO A THING. BECAUSE BEFORE YOUR EYE COULD BLINK THREE TIMES THEY TEXTED, "FIXED IT, COME BY ANYTIME AND GET IT.".
THE MONEY IS WORTH IT FOR THE WORK THEY DO IS PROFESSIONAL, EXPEDIENT, AND SENSATIONAL. IF PERFECT HAD A FAMILY NAME. IT WOULD BE ASURION.
UBREAKIT THEYFIXIT.
Every time I call with claim process, there is always someone kind to help me get thru with the hustle and bustle.
I ordered two identical phones and Jorge figured out the problem that I had download it my old phone onto my daughters new phone instead of my new phone… What a mess but he figured it out!
Love this company. Wish I would of gotten the same device replaced but I'm just happy to have a working iwatch no matter the model.
So I lost my phone and apply for claim. Today is my 16th day without phone. According to company's policy it take only 24 hours I call them every single day and they told me to fill same thing again and again. Some of the representatives are really bad. Don't know how to deal with costumers. Never ever gonna take this insurance company again and I definitely suggest my friends and family not to take this insurance.I pay for insurance almost 1 year and I am happy to buy new phone rather than wasting my time with them. Really bad experience.
Excellent service. Fast and easy to get things done
My technician Bianca did a great job. She made it very clear, easy and fast as she resolved my issue.
Andrew does not know the difference between a pop-up and a text message. When I asked to speak to a supervisor he replied with the supervisor wants to know what you want to ask him. My reply was I would like to know the supervisor's first and last name. Andrew transferred me back to the general queue.
I appreciate the assistance I can get from Asurion by texting! My problem was remedied ASAP. Thank YOU for the great techs at ASURION!
Fix me up with 3 things...and I am thankful!.Christian was Great
It seems every time I get a Windows update it knocks my printer offline and I can almost never get it reconnected. Fortunately the Asurion techs are there to help me. Much appreciated.
Easy to use! Very good customer service! I appreciate how nice the associates were!
Chelsea was a tech ninja and had it fixed in no time. I appreciate her getting the job done in a quick manner. Much love to her.
Robert was great. He resolved my issues easily and quickly and he was understanding of my lack of experience.
Marcanthony was over and above my expectations
Did all they could do and were very pleasant felt their smiles through the phone.
Very easy to register my phone for repairs! They come to my house to repair my phone! The experience of starting the process online was very easy! I'm 59 years old and if I can do this, anyone can!
Easy to answer, follow instructions too. Fir me I prefer phone person do asked me. Also prefer the store give you that service to do it in the store.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We apologize for the delays you are experiencing. We are more than happy to assist you. If documents are missing, we will walk you through the process to ensure they are submitted correctly and we can complete your claim. -Rue