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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great experience with this company, would highly recommend their services
Helpful website and online customer service representative. Claim was accepted and a Staples e-card was sent quickly. The claims can be done online only.
I typed everything in and hit submit and got a notice that there was trouble loading the info to do a chat. Maria was excellent and prompt. Said she could walk me through sending the info to the manufacturer but the original purchase wasn't showing in "my orders" on Amazon for purchases prior to October 20 and this was bought in August and Maria took care of me. So much appreciated!
Asurion keeps things simple so everyone can have a stress free experience. The claim process was smooth & fast. They offer next day delivery for no extra fee, & will even send a tech out to setup your new phone for you. Absolutely amazing! Thank you for an outstanding experience!
I have been going around and around back and forth and still haven't gotten anywhere close to resolving my issue... I full out the first form got a email to contact them and I was told I had to fill out the information again even thou I filled it out correctly and wasn't missing and information Smh... the next day I called for undated and the couldn't find my info or my application took them about 30min to find my information... then I was transferred to do an interview did the interview only to be told I have to wait for some back team to review my interview again... I'm without a phone I'm using a app on my table to make calls so I'm unable to get any calls or do any business and this has been 3 days when they say it would only be 24 hours it's 3 days later and till nothing no resolution very disappointing and I wouldn't advice to use this company
All I wanted was to get my contacts restored on my iPhone. That didn't happen
Then he gave me a ph # that asked for payment that wasn't due yet. I made the payment
Hi, this is Rue with Asurion. We do sincerely appreciate your patience and your feedback. Please know we are here and more than happy to help. If you need assistance with the set up, please contact us directly.
I was worry it was going to be a hassle it wasn't; so easy so understanding I highly recommend Asurion
Very quick and easy, very satisfied I didn't have a problem at all doing this
I dropped my phone a few days ago, and filled out the form for a replacement yesterday. The new phone arrived TODAY! So fast! The customer service representative that helped me, Sable, was extremely helpful and kind. My phone took forever to update and transfer, and Sable was very patient. Thank you!
Receiving the replacement phone was easy; however, the instructions in the setup process should note that the new SIM card may be pre-activated prior to receiving it. The instructions directed me to remove my previous SIM card from my old phone and input into my new phone; however, the new SIM card was pre-activated and I was not told that it was activated. I spent about 15 minutes trying to figure out why phone was not working even after following the instructions. When I received help through the chat, I was informed the new SIM card was pre-activated and my old SIM card could not be used.
GeromeKian, the Asurion customer service representative, was extremely helpful in resolving my issue quickly. This was an excellent customer experience!
Very good he was very helpful taking care of me, I am sorry iI get the email from you.
Excellent service my washing machine was having issues. I have the extended warranty that I purchased through Home Depot I was contacted immediately from Tri-City. They resolve my issue. I definitely would recommend when buying an appliance to purchase an extended warranty.
My issue had to be resolved in 2 visits. Parts weren't here for the first visit. I was pleased to see Asurion as the provider. I value them as a trusted provider for warranty services on so many of my purchases. The technicians I had were both great. Professional and friendly. The second tech that did the repairs was very knowledgeable and educated me on the proper care/use of my appliance. I wish all repair issues were handled this way. I hope Samsung keeps Asurion as the repair
I am very pleased with how quickly my laptop was repaired & returned. However when the laptop was sent back they did not include my power cord rendering my repaired computer useless. I used the chat tool several times over the past few weeks to try & wrestle my cord back. All of the chat people were very professional & pleasant but did not provide results until one of them suggested that they stop looking for my lost cord & send me a new one. Very frustrating that no one, until that point, considered my issue important enough to resolve. JuanCarlos finally provided a UPS tracking number that, hopefully indicated that my new cord will be arriving. Over three weeks w/out my power cord@ this point. Very poor customer service.
Hello, Bob. We are completely sorry to hear about your experience. We sincerely apologize, as we understand the importance of having your power cord to have your laptop working. We hope you have received the replacement power cord by now, if not please let us know. -Rue
From start to finish, customer service made this a very easy interaction. Was pleasantly surprised that it was so uncomplicated.
I needed a new SIM card and was having a hard time getting it activated. My cellular was not working so I couldn't actually call Verizon directly. The online customer service option was a lifesaver and got me back up and running! So grateful for access to GOOD customer service via online chat!
My claim was so easy to file and was accepted in no time! Great experience!
Kevin went above and beyond to help me fix my issue. He made everything extremely easy and even made all the directions easy for me to follow. Explaining everything along the way. Thank you
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are completely sorry for the delay, we understand how important your device is. We are here to help you. If documents are being required, we will need the approval in order to complete your claim. Please contact us directly to assist with your documents and the process of your claim. -Rue