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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The expert team was very professional and correct in any way. Resolution was easy and I am 100% satisfied. May God bless you guys!
I sent my "Mesa Boogie M9 Carbine" bass amplifier to Asurion to repair the internal cooling fans. The fans didn't work when I bought the amp, which was used. The amp would overheat after 10 minutes of use. It also had EQ sliders that were slightly loose but functional regardless. I sent my amplifier to Asurion through Guitar Center's product protection plan I had purchased, which payed for the shipping. After about 3 weeks out for repair, the amp came back well packed, and Both fans working properly. I didn't mention the EQ slider looseness, but they had resolved that issue as well with having been asked. Im very happy with their work and prompt repair and return time. Many thanks.
They came and had the parts shipped in morning and installed the part.
I broke my phone wasn't sure if any of the same shirts crap was going to go through or even work and never tried it before everything was just one two three look at me
The technician was very professional, knowledgeable, polite, very good service.
Everything was quick and easy. They walked me through the steps without a problem!
Two great people, after 2 hours with customer service, I was discouraged. Tried Asurion, Arlington and Monica solved all my issue on 2 phones in less than 15 minutes. Great job and thank you
Excellent service. Got good response from representative. Rep understood my issue right away and gave me the steps to correct it. Efficient!
I was having difficulty activating my new phone after going through the steps online. The rep was very knowledgeable and able to troubleshoot to resolve the problem!
She walked me through the setup with my replacement iPhone 13Pro. I was having difficulty, and she helped me through it all with extreme patience. Thank you! Quality customer service at its best:-)
I had the most helpful rep. U don't have that as much anymore. And knowledgeable as well! I definitely appreciate it
I have never filed a claim for phone. Thankfully I remembered that I bought the insurance. I could not be happier about the process. I can't believe that the phone is getting replaced tomorrow. Thank you so much Asurion!
Had a great experience with chat support today after encountering an issue during new phone set up. Response to my help request was very fast, and the problem was resolved in just a few minutes.
The online tech was able to work with me online to fix my issues in a short time to rid of my frustration of not being able to send pics from iPhone to android. Fixed now and happy.
Ryan did a very professional job at helping me with my claim
The experience was simple, fast and very helpful the person in chat/Medy was very professional and quick.
Service was quick & easy. Every representative I worked with was excellent.
Annie went above & beyond to make sure my information was set up properly on my replacement IPhone.
Had issues putting digital secure on my laptop from Verizon and the representative from Assurion went to extremes to help me get this done before he disconnected from our call. He made sure I was protected on my laptop.
It was fast and easy. My new device will be here in 2 to 3 business days! So happy I decided to purchase this insurance!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members