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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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TV tech ( dales tv repair in Lafayette la)150 miles away. She said she doesn't drive in the rain and might not be able to see me in a week. WHAT your not a roofer. Called back asurion they said they will try to find another tv tech, two days later nothing.Called asurion and asked for my 107.17 refund for the fee they charge to start the claim.and called verizon and cancelled the phone and home warranty.I don't have the time for all this crap.It looks like I will be out a tv for weeks with them, I will just go buy a new one tonight. What a waste of time and money
The screen on our seven year old notebook failed. We dropped it off on Saturday and it was ready for pickup Wednesday afternoon, despite a three-day holiday weekend. They exceeded our expectations by updating the battery as well. No extra charge. Great service!
Sat Way was very knowledgeable, professional, excellent work cohesiveness, neat, meticulously measured necessary things, and explained and allowed me to practice. A wonderful company respectful of time in the home. Sat Way is highly recommended.
They took care of my problem in a timely manner. With no problems.
I called the claims department and the representative listen and solve our concerns. The replacement was in our home in 5 days.
My wonderful Canon TS9520 printer died before my Asurion insurance expired. I can't believe how easy it was to get the repair to process.
I was having issues with hotspot connectivity on a device and chose to chat with Asurion. The waIt was minimal and she was friendly, positive, professional and knowledgeable. She walked me through several scenarios an resolved my issues promptly and with aplomb. Really an excellent tech support experience on all fronts.
Easy to deal with got done quickly replacement showed up really fast
The first person I got about two months ago didn't help me get a refund on my faucet today's person was great help
Hello, Kevin. We apologize for the delay and trouble this caused. We are glad to hear you were assisted. -Rue
Pleasant and knowledgeable. It was a difficult case the the previous agent did not know how to resolve the previous day, He was able to fix it and pleasant and made a good conversation during resolution time. He is a great agent to have at your company. You need more agents on his caliber.
Diffently check when you pick up a new phone or replacing one you have a replacement or easy way of getting help
Needed help initiating cell on new device.
Angela was very helpful. Made it easy.
I am especially happy with the service I received. It was fast, easy and over in minutes. Thank you so much for helping me with a needed repair of my phone.
Everything about this experience was perfect. Super quick to respond to my ticket, very communicative every step of the way, and the tech that came out was very knowledgable and explained everything thoroughly. The parts were ordered and sent to my home very quickly. Amazing experience over all.
Battery won't keep a charge. Apparently they needed to replace
I took my phone for new screen, and when I pickup, they told me that needs an additional internal repairs,costing me out of pocket $100.00 more.thats ridiculous!
It is chaper to take my phone to another shop and repair it.
I just cancel my insurance from at&t.
For years i was paying 8.00 a month for,nothing!
Hello, Omar. We are definitely sorry to hear about you experience. We hope your device is back up and running, please let us know if you need any assistance. -Rue
I've had this service starting around 2014 and have never had any problems whatsoever. It's just reassuring to know that everything is Covered. Just knowing that help is just a click away keeps your mind at ease about anything that could go wrong.
Shane was excellent. Very friendly and knowledgeable. He communicated well, explained what went wrong with the part and worked diligently to get it resolved. Highly recommend him!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Brian. We are sincerely sorry to hear about your overall experience. We have captured your feedback. If you need any further assistance from our end, please let us know. -Rue