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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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I am the head of household with six people. Each one of us has his own laptop and iPad this home plus insurance is a life-saving to keep this devices functioning and saving money on buying new products.

Date of experience: January 21, 2023
Missouri
1 review
0 helpful votes
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BUY WARRANTY
January 21, 2023

First time to use my 3 year warranty & paid for itself on first service call. Recommend buying one on dishwasher. A service call takes a little more than a week to schedule. The technician was prompt & courteous checking in when at my location.

Date of experience: January 21, 2023
Nevada
1 review
0 helpful votes
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Very easy
January 21, 2023

Out tv went out and I filed a claim and within 1 week we had a new tv. Very satisfied with this company.

Date of experience: January 21, 2023
California
1 review
0 helpful votes
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Can't go wrong with a asurion..
January 21, 2023

It is really fast and easy to file the claim super fast shipping. It's just an amazing insurance. I recommended 100%.

Date of experience: January 21, 2023
Pennsylvania
1 review
0 helpful votes
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Ang
January 21, 2023

Technician was fabulous and the service was A+. When I called they gave me an appointment right away thank goodness I got the extended warranty.

Date of experience: January 21, 2023
Georgia
1 review
0 helpful votes
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With Gratitude
January 21, 2023

Although when scheduling for the initial service call, they wouldn't narrow down a time frame. Tech did call to let me know when he could be at my house. Courteous, knowledgeable and even fixed a problem that was overlooked by another service company ( several times)
Thank you!

Date of experience: January 20, 2023
Texas
1 review
0 helpful votes
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Level of service
January 20, 2023

Wonderful level of service. The service that I received was timely and very professional.

Date of experience: January 20, 2023
Washington
2 reviews
3 helpful votes
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Xbox repair
January 20, 2023

We had a very prompt response to the repair of our child's Xbox. A shipping label was delivered to our email and the Xbox was mailed out that day at a nearby UPS facility. We will continue to use asurion and highly recommend it to anyone.

Date of experience: January 20, 2023
Michigan
1 review
0 helpful votes
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LG Fridge Repair
January 20, 2023

Having a fridge break is pretty stressful, however the repair and claim process through Asurion was amazing. Speedy service and reimbursement that exceeded my expectations. I've never purchased an extended warranty before - and will now make sure to always have one if Asurion is the warranty partner.

Date of experience: January 20, 2023
Florida
1 review
0 helpful votes
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Very Satisfied In New Port Richey Fl
January 20, 2023

Thank You To All Involved.!
Easy process to initiate a claim, very cooperative over the phone when assistance needed. Second to none service provided.

Date of experience: January 20, 2023
California
1 review
0 helpful votes
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Repair of my GE Front Loading Washer
January 20, 2023

Arranging for a repair person to come to our home to repair our GE washer was relatively easy. I was given a date and time period for the repair, and the technician arrived a bit earlier than expected. She was able to diagnose the problem in just a few minutes and fixed it. Fortunately, no parts were required and the repair was completed quickly. I was quite satisfied with the service.

Date of experience: January 20, 2023
California
2 reviews
0 helpful votes
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Best insurance to have
January 20, 2023

Fast simple a most have for any product you buy anywhere

Date of experience: January 20, 2023
Rhode Island
1 review
0 helpful votes
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Two Year Old TCL- ROKU TV
January 20, 2023

After TV failed to operate and following TV manual instructions to reset the TV through Factory Reset, the same problem persisted. I looked up Asurion Plan I purchased when I bought the TV on Amazon and followed the instructions for filing a claim. The claim process was simple to follow and it appears I will be receiving a refund in the form of a gift card, which is fine with me. I am very pleased with the coverage and claim submission approval process. I have other Asurion Plans from other Amazon products but this is the first time I've needed to use one. I will continue to be a customer!

Date of experience: January 19, 2023
Illinois
1 review
0 helpful votes
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Making an appointment
February 18, 2023

The system that you have for making appointments is horrible. Customer service was no help either.
My experience at the store was great, once I got past the system.

Date of experience: January 19, 2023
Rue L. — Asurion Rep
over a year old

Hello. We apologize for the trouble you experienced. We hope all your issues were resolved. We have collected your feedback. Please let us know if you have any questions. -Rue

Louisiana
1 review
0 helpful votes
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Customer service
January 19, 2023

Diana that helped me on the phone was the best costumer service representative! She was so optimistic kind and patient!

Date of experience: January 19, 2023
Michigan
1 review
0 helpful votes
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Great service
January 19, 2023

The washing machine wasn't working correctly. I call asurion and they sent the parts and a repairman four days later. The repairman was on time and completed the job.

Date of experience: January 19, 2023
Virginia
1 review
0 helpful votes
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Satisfaction
January 19, 2023

I was most pleased the way you handled my claim and most certainly will use your company the next time I need to.

Date of experience: January 19, 2023
Arizona
1 review
0 helpful votes
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For once I took out and insurance
January 19, 2023

After a year or so, I had a couple problems and my issue was handled promptly and with courtesy

Date of experience: January 19, 2023
Pennsylvania
1 review
0 helpful votes
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Love this service
January 19, 2023

I have a very rough teenage boy who breaks alot of electronics. This plan has saved me a lot of money by repairing the broken items quickly and efficiently. I am very happy with this service.

Date of experience: January 19, 2023
Kansas
1 review
0 helpful votes
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Satisfied customer
January 19, 2023

Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome!

Date of experience: January 18, 2023

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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