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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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When I calling to put the claim everything going good and the make the appointment to fix my product and they keeping text to me to inform the process until done.
From beginning to end, Asurion made the process simple to navigate through. Easy payment for processing and onward to taking my device to The UPS store. Customer service was a breeze and there was no guessing as to where my watch was during the delivery, during repairs, and again through the delivery back to me. The watch returned flawless and in new condition. Thanks Asurion and good job!
Valve steam deck device malfunctioned and would no longer turn on. Filed claim and paid deductible online through Asurion which took about 5 min to complete. Quickly received shipping label via email and mailed in device the same day. Received notice that they received my item and that it was being inspected within 3 days. 2 day later received notice that it was not able to be repaired and was given settlement amount which was accepted and received in less than 24 hours. Entire process from beginning to end of claim was roughly 7 business days. Truly wonderfully executed process. I highly recommend Asurion Home Device Protection!
I was able to resolve a technical issue regarding my guitar with full warranty support. Quick, easy, and true to their word in the Asurion pamphlet.
I had issue with my Apple laptop and it was taken care very well without any problems.
This was the best and easiest service that I have ever used. I had my e-card refund in 4 hours. I recommend this Warranty to everyone, it's cheap and well worth the money.
Claim was easy to file and payment was quick Very efficient and easy to understand
Paperwork needed to fill out to correct the issue was good. However, if a mistake is made you don't advise the customer of the issue you just reject the claim. I had to call to check up on my claim and then I found out I had a issue the date was entered wrong? A simple phone call and a over the phone call could have fix this issue quickly. It took a few extra days to get this claim rolling once it was corrected and moving everything went along very well, thank you it was well worth the money spent.
Great claim process, easy o complete, good updates to the claim holder. Timely communication
Everything went smoothly when my son's basketball was leaking air. It was easy because I did save my receipt by texting as soon as I purchased it!
So after a period of time I was having issues with my ice maker that I purchased. Called in to report the issue and the process was simple.
They helped me in every thing I needed to get my ice maker to them and how to find the serial number and how to ship it., they were prompt to let me know they received the product and if it could be fixed.and what they were going to do to resolve the issue.thank you.
When I call and explain what was going on I paid my deductible send it off 2 day later they told me that it could not be fix. They gave me nintendo switch which is amazing. I had the money to pass it into my account 2 days later and that was fast You guys are amazing we'll keep using forever!
Friendly and accommodating. Let me know when they were coming and when they would return.
The response was immediate, all I had to do was make a call and they sorted everything out and sent a check to my address, my experience was frustration free, fully recommended!
This was the very first time I made a claim, and boy let me tell you... It's an easy, super simple process to make a claim. Can't get any better. Submitted a couple of pictures of my concern and boom. The next day, I got an email that their sending me a new TV...Couldn't be more happier...Thanks
Found tear in area close to shoulder strap.I examined the tear I believe tear is in area that compromises backpack and will continue to weaken the more I use pack.this pack was purchased in Sept 2022 it is January 2023 I have used this pack less than 4 months.I have bought another pack to replace this one.even upon receiving this pack I did not feel that the size 85l was accurate and have owned 65l packs that have held more. Sean
It was the most simplest thing I ever done on line far as a refund
A few more hoops than expected, but overall a great service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, this is Rue with Asurion. We do sincerely appreciate your patience and your feedback. Please know we are here and more than happy to help. If you need assistance with filing a claim you can receive additional support at https://www.asurion.com/claims/.