On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was very easy to get my warranty issue resolved. The same day I submitted all the required information, I had a store gift card in my email.
My laptop had a spill, and could not function. Luckily I had the Asurion Home Plus and booked for appointment and took it for repair. Unfortunately I think it was beyond economic repair in a blink of an eye ups was at my door with a package that required signature. Without having an idea of where the package was coming from I opened it and there was a brand new Hp spectre! I Thankyou and I appreciate for the best service! It was fast resolution! Everyone needs Asurion home plus in their life.
Well I have to say that I have been an plus member for almost two years and I have been disappointed with my claims very good customer service people and technician always go the extra steps for the customer
I filed a claim for my TV that most likely was struck by lightning, during work, 7pm-7am. Paid the co pay and could not believe that a brand new TV was delivered at 11am the next day. If you do not have your coverage, what are you doing with your life?! Buy it! Just buy it, you certainly will not regret it.
The representative was very professional and helpful
After a total failure with the "service" on an extended warranty purchased from a local company we called Samsung and they connected us to you.
You contacted us prior to the scheduled repair, your technician showed up and on time. He was professional and was able to diagnose the problem quickly!
Extremely pleased with Asurion!
My tv wasn't working correctly and the Asurion rep came to my house, explained the process, took my tv and returned it in 3 days. Dean (the rep) explained the repair and set the tv up before he left.
I had a power supply issue with my Keyboard and took it to be shipped and received it back in less than a week with everything fixed and working properly. Would highly recommend!
We were very pleased with your service and would recommend your contract to anyone.
Simple claim process, constant communication, repaired like new as promised. Amazing service and repair! Apple store quoted $800 to repair, Asurion did it for $100, WOW!
The technician was very polite, explained everything and tried to determine what was causing the microwave noise. He was exceptionally professional and demonstrated great mannerisms. He seemed to be a great asset to your company. He seemed very interested in helping his peers also.
Techs were very knowledgeable about fixing my tv. Only problem was waiting 2 weeks for an appointment. Very frustrating!
Asurion went above and beyond my expectations. They did things right Will use again if possible.
The process of calling and taking our product in to be fixed, was very simple and quick! The turnaround time was within one week.
My son spilled milk on my laptop and a fan was going/gone out. I set up my claim on line. Within two days I had the box and shipping labels at my door. In less than two weeks I had a new laptop on my desk due to the fact that my old laptop was non repairable. No delays. It is such a pleasure to deal with a company, especially a warranty company that do what they say they are going to do..
My desktop computer crashed and I was worried that I would have to purchase a new one. Thankfully I remembered that I had home electronics coverage with Asuarion. I called and they were very helpful in processing my claim, send shipping material within days. I was able get my computer back within 2 weeks which surprised me. I was also able to get some tech support even after to help setup my internet. This is a very useful service, and I would recommend it to anyone with Verizon. Thanks!
Fast and easy. And a great staff to deal with. Highly recommend
Our experience was excellent from beginning to end. They picked up our tv and it was repaired quickly. They are very knowledgeable and have great friendly communication. When they returned the tv they even set it back up for us. Would definitely recommend this company to my friends and family! Thank you for the speedy service you provided.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members