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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Dropped my ipad off at u break I fix in Puyallop Wa in December of 2022. Kept getting the run around on why it wasn't fixed. They kept telling me thy would find out and call back. Never did. Called Asurion, the parent company and thing only got worse. They escalated my claim to a supervisor who did an investigation and closed the case without notification or resolution. I have waisted way too many hours and dollars on this with no resolution. Absolutely would not ever recommend this company to anyone.
My claim was handled promptly and efficiently. Will definitely go Asurion in the future.
The repair man was a awesome worker I love that we have dependable worker that love the job
The professionalism time and speed of my claim was professionally handled and I am very satisfied.
Asurion made our experience a very easy process and we were well taken care of
Could not avast for a better result! I had an older Apple Watch that was busted by my grandkid lol. Asurion sent me a brand new watch couldn't have asked for a better result. Thank you,
I had a TV that stopped working on me. I was looking at options and they were all pretty pricey. I remembered I had asurion home protect and decided to look into it a little more. Turns out is was a cost effective way to replace my TV with the most comparable. I filled out the form and they took care of finding the TV and having it shipped at no extra cost. Thank you asuriin for making the process quick and easy.
Initially, I was reluctant to purchase the insurance through Asurion. The technician who came out in response to my service call, convinced me on the benefits of the insurance. When my TV went out, I had no choice but file a claim. From the beginning of the claim process til the arrival of the replacement TV, everything was easily processed. There were no long wait to speak to a rep about my issue nor was there a long turn around time before my replacement TV was at my door. I have never experienced such excellent customer service. Way to go Asurion! You are the real deal!
Very good experience I would definitely recommend Asurion
I sent 3 iPads for repair but they only fixed 1 & 1/2 they did not fix problems I had with staying connected to the wi fi really I don't think they checked it the other one they just sent it back without any kind of repairs fill like I got ripped off so now I have to send it to a shop and I'm probably going to cancel the premier protection because I am definitely not satisfied
Hello. We are sincerely sorry to hear you are still having issues after repair. We are here to help you as much as we can. Please contact us directly to assist with a claim. -Rue
It was fast and easy there was no catch and it ship so quickly even getting a replacement thank you.
I had a headset issue, I sent it in, went smoothly. Same week a printer issue. Headset - was old, could not be fixed but I got my co-pay back and some money for the headset. My printer was returned to me in under 3 days. SO EASY and so far I have had a laptop replaced, a printer fixed and a headset reimbursement. It has covered all the costs for having the plan and I don't care if electronics break.
Sent in my AirPods after they had been punctured after someone stepped on them. They had them fixed super quickly and they work amazing!
Agent was very helpful and answered all my questions.
I had completely forgotten about our warranty, but a query to HD led me back to Asurion and it was smooth sailing from there!
My claim was submitted reviewed, accepted and processed same business day. I have never had such simple, easy fast customer service.
El servicio fue muy bueno y el Tecnico muy amable y eficiente, yo quede muy satisfecha con el servicio
The technician was very knowledgeable, very professional, courteous, and completed the job in a reasonable amount of time. I am very satisfied with the job recommend them to anybody.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Rick. We are sincerely sorry for the experience you have had so far, we understand how important it is for you to have your product working. Please contact us directly if you still need assistance. -Rue