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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I paid for insurance on a golf glove. The palm wore out within the coverage period. Filed a claim, mailed the old glove, and received an e-gift card shortly after. No hoops to jump through no hassle
Waited 11 days for an appt. Tech didn't show. Now I can wait another 8 days or take to store. Horrible CS!
Jesus what a cluster. Insured my iPad and devices over a month ago. Just tried to file a claim. They had me download a form I was unable to view much less edit on my iPhone. They couldn't explain how to electronically submit it. I was cut off by three reps after asking to speak to a native English speaker. Not racist; just impossible to understand them. I loved The store uBreakiFix but I fear Asurian will destroy it. What a shame! Never again
We do appreciate your patience as well as your feedback. Please know we are here and happy to help. If you find you do need additional assistance, feel free to reach out to us directly. -Ari
When I check in with Assurion. It was discovered my iPad was lost. They were quick to replace it. I am great full to have a working iPad. Thank you
Hi Cathy, we are sincerely happy to hear this was taken care of for you. We are always here and more than happy to help. -Ari
My experience was not bad with Asurion from beginning to the end everyone was very helpful in trying to get my claim in and completed. Over all it took about 2 weeks and now I am awaiting the arrival of my new Television from Asurion all because I purchased the Asurion home coverage plan through AT&T for only 24.99 a month which I am glad that I did because having this plan saved me from having to purchase a new Television out of my pocket..
Asurion was very efficient and my communication with them was very positive. I would definitely recommend them.
The process in place is fairly straightforward. At first it seems like allot of trouble to go through but after the first experience, it really isn't that bad.
Customer service was helpful. Processing was quick. Good insurance plan.
Treadmill I purchased from $#*!s: was defective from the beginning, as technician found out when he arrived at my home. Unfortunately, due to Covid, or whatever the problem is it took the technician almost 2 months to arrive at my home. He fixed the factory defect, it could have happened elsewhere; I cannot know when, or why it happened. I simple know I was without my treadmill, so yes buy an insurance policy, I do not assemble treadmills, but I learned alot from the technician, who did an excellent job.
Hello, Frank. We truly apologize for the delays. Thanks, it is great that you alerted us to this We are glad our technician was able to handle this for you!
Our refrigerator developed several problems which were difficult for the servicing company to pinpoint and resolve. Asurion stayed with us from the paperwork end and after a handful of service calls, we now appear to have the problems solved.
Thank you Asurion!
My Mac book wasn't turning on n the screen wasn't cracked but something funky was going on with it they fixed super fast had it back within a weeks time
The technician arrived fully prepare starting by confirming what the problem was. He immediately went to work. He ran a complete diagnostic test to confirm there were no other issues.
Protection plan in 2020 with Home Depot, was beneficial, as in 2023 my dishwasher stopped working, however, the warranty saved the day. Asurion fixed the problem and both their service Reps who came over were professional and knew the problem and fixed it with a New Part.
Thank you Asurion.
We purchased all new appliances for our new home back in 2018. We chose to purchase the 5 year protection plan. It's so great that as we needed services we we're still covered. Setting up services was easy breezy! We will absolutely continue to renew our coverage as needed… as well as always purchase accompanying coverage for all major purchases. I highly recommend investing in the coverage! Thanks Asurion!
Getting the protection plan is definitely worth it, and I would recommend it highly. I had a golf glove that developed a hole in the palm, and it was 100% covered for replacement, and the process was super easy and fast.
Thank you,
Joe N.
Call about my heater plug quick working the representative was very knowledgeable and left me extremely Satisfied
The Service man was awesome he calls the day before and called the day of before he got here he was very polite, he ordered the part told me when part would be delivered and gave me a date and time he would come back and everything he said was done exactly how he said. He came back and got it done really quick and my ice maker is working great the thing that water line goes Thu the box was busted and was leaking water on my floor but I'm all good now thank you very much!
When I pay a 275.00 deductible it should be partialy charged when I get it! I'm not happy how much they make off of this. And should be able to get a different phone of Same value. Do not get flip 4, garbage will not hold up. I had a excellent case and in holster that is padded dropped it and was damaged. I've been a long time samsung customer and very dissatisfied!
Hi Todd, I do completely understand the frustration with this and sincerely appreciate your patience. We do strive to get you reconnected for less than the retail value of the device. Please know we are here to help. If you find you need any additional assistance, please contact us directly. -Ari
I had several things to send back to asurion, they were very helpful and polite. Always took care of my problem and no issues getting my e-gift card to replace the item i returned! Thank you and appreciate you!
I am totally satisfied with Asurion's services! My chromebook had a cracked screen and torn apart from the keyboard. I thought I was giving a new laptop until I saw all of my things still saved! Thank you again Asurion for a fast turn around service. TR
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lynn, I completely understand the frustrations involved and definitely appreciate your patience. Please know, we are here to help. If you find you do need any additional assistance, feel free to reach out to us directly. We are here to help. -Ari