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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This service is absolutely phenomenal and definitely worth the money. I am also thankful for the superb customer service.
This was probably the easiest service call of the day.Technician pressed reset button and dishwasher reset and went through self test cycle.
It took a little over a week if that for the repair. Service Reps are friendly and knowledgeable. I appreciate their support.
Problem was able to be diagnosed via phone and instead of delaying the process of coming to inspect, then making a diagnosis and having to wait for parts to arrive, repairman just went ahead and ordered so that the next step was the visit to get the repair done. With a family of 8 to service, this machine was very important and time was of the essence. Super helpful and satisfactory experience!
This was a really great experience. Nothing I expected but I am grateful it was resolved this way.
Lots of phone calls and time to resolve the situation. But it always gets done.
They are good workers they order all the parts to fix my washer they are always on time and they double check there work to make sure they did a good job
TV went out called customer service and they asked a few questions to see what was going on with my television within one week I had an answer and problem was taken care of
The process was very easy and took about 5 minutes from start to finish and completed it all from my phone. I received my refund within 48 hrs via email. I definitely recommend this protection plan and use it when offered for every available purchase.
I recently damaged my Fitbit and contacted Asurion. The process was smooth and painless. I returned the damaged FitBit and shortly thereafter, I received notice my Amazon account was credited! Great service!
Very Helpful and User-friendly. The service experience helped me understand the process from beginning to end. I'm referring the service to all my friends and associates.
Extremely unprofessional. I bought a printer from Staples and it broke. Great, I called Asurion and they told me to send it in. I did. 2 weeks later, I get no updates on my package being delivered. I called them back and they tell me that they'll mark it as lost and will get back to me 10 days later with my refund. I did not get anything and I am still in contact with them to find out more about my claim. They NOW tell me that the department that handles lost items from USPS is opened until 6pm EASTERN TIME. I am from California and I called at 2:30pm from where I'm from. If they told me sooner then I wouldn't have an issue but no one told me anything until they tried to push the blame off them. They could not help me with anything and made me wait weeks after weeks for NO update still. As of 02/14/23, I have no updates on my return.
Gabriel A and Thomas (*******) from the Claim Review Department were no help at all. DO NOT BUY FROM ANY COMPANY THAT HAS ASURION INSURANCE.
I connected with Asurion through AT+T. The phone customer service rep was very good to work with to resolve the screen repair I needed to my Apple MacBook Pro Laptop. The screen was black and not functioning except for the very top band across the screen. I'm not sure what caused this as I'm super careful with my gear. Once the needed info was input into the system, the rep emailed me the necessary paperwork to send the laptop in for repair via UPS at no charge. I dropped the laptop off on a Tuesday and much to my surprise, it was delivered to me on Thursday with full functionality. I did not expect it back so quickly and to be repaired perfectly with notes from the repair tech on a full diagnostic to confirm it was ready to go. Great work across the board.
I am highly recommending Asurion as an excellent option for coverage with repairing electronics.
The tech was courteous, efficient and friendly. He was also well prepared for his visit.
Amazed how fast my issue was addressed and my check was mail within 72 hours
Great job clap hands
Hi Wanda, we are happy to hear this. We do appreciate your patience as well as your feedback. -Ari
Local TV repair shop arrived and took the TV to the shop. 5 days later he returns with the set back in working condition. Excellent service.
This was the first time I ever had to use a protection plan on one of my appliances. I am so glad I invested in the protection plan on my dishwasher. Asurion took my information on the problem and handled it from there. Fast, knowledgeable and respectable service. I will make sure I get Home Depot's protection plan on all my appliances going forward. And I will recommend to all my family and friends to invest in the protection plan.
I took my laptop to the San Rafael Office, the staff was very helpful and professional. The tech team did a great job. I work performed was professional.
My experience was awesome and I highly recommend EVERYONE get this plan. Thank you so much for the great customer service!
Asurion in my opinion is the best warranty offered by anyone. I have about 15 items insured. The warranty claims are handled with ease anytime I have a problem. 5 stars across the board. Thank you.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joanna, I definitely understand how this matter was frustrating. I would feel the same way and I appreciate your patience. Please know we are here and happy to help. If you find you do need additional assistance, feel free to let us know directly. -Ari