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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I needed to have my printer fixed and with Verizon home solution they took my printer and had me send it through UPS to get it checked. It was questionable at most why was sent from Arizona to New York and it took 3 weeks to find out the printer could not be fixed. But the Verizon home solution staff was wonderful they answered my calls every time I Call them and kept me up-to-date. I finally got an answer and I got a very good reimbursement to buy a new printer because it couldn't be Fixed. I only wish I could have brought it somewhere in my home area Rather than wait 3 weeks for a decision. But I am satisfied and I finally got a new printer after 4 weeks of waiting. Thank you
September call was not successful. Second call was successful. However the problem persists.
I always protect my purchases with the protection plan. It has always been well worth the money. Having active kids they go through sports equipment, and I love knowing my purchase is protected.
Filing the claim was like digging a needle from a haystack. Initial personal were abrupt and rude till a lady was absolutely patient with me, taking me through the claim process entirely.
Then came the weekly emails saying repairs were ongoing. I appreciated the process. Due to the rocky filing the claim process I honestly wasn't expecting anything good or positive.
I get an emailing asking me to choose a replacement for my claim from an email and website I couldn't associate with Asurion. Ignore. Too many scammers.
Another email saying you have till tomorrow to choose. I called a number and was told I have to choose as my laptop couldn't be repaired. I hang up and call Asurion and go the assurance it was a legit but someone failed to communicate the conclusion.
I received a brand new replacement laptop that beat me expectations.
In a world where customer service is lacking, this company was awesome. We were contacted when we were told we would be and notified when service was on the way. Tony was punctual, knowledgeable and friendly. This was a great experience!
Every part of the process was quick, from filling out the claim, to turning in my device, to receiving a reply about next steps, to receiving a replacement. I am thoroughly happy with this service and will continue using it to cover all my devices.
Very helpful. Very easy to communicate with. I really enjoy this service and have recommended this to all my family members
Great hassle free experience. Service set up and problem resolved much quicker than expected. Thank you!
From the person who processed my claim over the phone to the 2 gentleman that delivered my TV it was So easy! I will definitely recommed Asurion to my Friends and Family.
The process worked well, teams were efficient and addressed all concerns in a timely manner.
Thanks for your assistance
The process was quick and easy. From the time the claim was filed I received updates. After receiving the final email I received my new laptop in 24 hours.
Had to send back product for repair. They arranged for pickup and did the next day. Got a response within a week, once by phone, text and email! Excellent service!
The process was smooth and my college son back to completing his assignments, Thank you Asurion.
Out big screen tv wouldn't turn on one day. I submitted a ticket with Asurion Home Plus and within 3 days, a replacement tv was delivered to my house. I can't express enough how this insurance has saved me money already. Worth every penny!
I had to unfortunately file a claim on my computer chair, the process was very easy and quick, and the reimbursement was within 12 hours, I didn't have to jump through hoops to get my refund or deal with this company, very easy process
Asurion was the best experience I have ever had with any protection plan.
They were quick to answer the phone and quick to resolve the issue.
I highly recommend that you get this plan for your protection.
Excellent service!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members