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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The tech, Jason, that was assigned to fix my phone's screen was very knowledgeable and friendly.
Asurion makes Insurance claims so easy.and very, very fast. My family has older iPhones (that we love); and have had the need to fix them (Glass, Battery, etc) and Assurion continuously delivers. Simple process and extremely friendly Customer service if you get stuck on their "Online" return portal. I encourage EVERYONE to purchase thier protection plan...they PROTECT everything.
I was pleased by the fact that Asurion actually listened to my issue and got involved in finding
An acceptable solution for my phone.
Asurion was also easy to deal with after you finally find a phone number where to call.
Please keep reminding yourself that customers still exist even after they have paid.
Thanks.
When I called asurion about my cell phone they handled everything very good I had no problems.
I went to Asurion to get my Android phone fixed and it took them 1 week to order a battery with initial charge if 25 dollars, which did not work, so they recommend replacing octa lcd which did not work either. At this point, 3 weeks went by because it took them 2 weeks for the 2nd part. When i finally went to pick up my phone, LCD on my phone was cracked on front side of OTCA LCD... Mike, a tech there could figure out 25 initial credit back to my card so I left after waiting for like 30 min. When I reached out to Mike next day, he said he'd give me cash or trying to figure out remote credit back. I dropped by the next day and waited another 20 min because 'Mike' could not figure out credit nor gave me cash back. Another tech, named Ulysses finally helped me out and got my money back. This was my 5 to 6th trip there within month, what a waste of my time and energy, plus my phone is completely damaged now.
This is the worst place yo fix your tech stuff/gadgets because if they have hard time with handling their card transactions, throw your stuff around to damage even more and continuously changing their words around, this is not a reliable business.
I would NOT ever recommend this place to anyone, especially the store on N. Garland avenue. Tech people not knowing their tech stuff...
Anything happened to your phone filled your claim that take 3 to 5 mns and next day you receive a new phone.
Me antendieron super bien muy profecionales gracias los felicito mucho exito estan recpmendados
Customer service representative Pam knew exactly what to do To file my claim. I got a much better PhoneWhich was overnight to me.The local AT&T rep transferred all my data, packed up my phone,Put the light below on it for me and told me just drop it off to the Post Office and get a receipt.Awesome service
Professional and respectful. Walked me through the claim process. Repair done in less than an hour. Educated me on an additional benefit. Absolute rock stars!
Daughter got her phone taken at Gasparilla, called to put in a claim for the phone, got it literally the next day. Customer service was great, walked me through how to set up the phone without having the other phone to transfer info.
My experience was great, the technician communicated with me constantly about what was happening, he had a great personality. Very knowledgeable.
Thank heavens good customer service still exists. The rep, Ms. Demi made the process amazing and she was so helpful. She was funny, genuine and down to earth. I really appreciate all she did.
I had a very good experience because it is a company that is always there when I need it
Was professional, on time, did a great job fixing the phone! I would highly recommend
Took my phone in the repair guy came out explain everything he was very helpful courteous didn't take long to get my phone fix it was extremely easy and fast process. He was excellent.
The screen repair person was very polite, efficient and did a great job! My phone is like new!
Chris from Asurion in Levittown, Pennsylvania was an extremely friendly as well as an extremely nice male gentleman customer service representative. He fixed my IPHONE 12 PRO MAX cracked screen on my cellular telephone device with no problem whatsoever. Please give this gentleman a raise for me.
Smooth easy service I love it would recommend to anyone.
Muy fácil todo muy contenta y satisfecha con el servicio.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalie, I am sorry to hear about your experience so far with having your device repaired. Please know we appreciate your patience and your feedback. We are here to help if you find you need additional assistance. Feel free to contact us directly. -Ari