On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The technician that came to fix my phone very knowledgeable about the phone model that I have, plus he was very professional & helpful. He repaired my phone in a quick & timely manner, and I am happy!
The service was quick, they arrived sooner than expected! I have no complaints!
I am so grateful that I have asurion for my phone insurance. They make the process of repairing your phone super duper easy! I filled out a survey report to provide them with information on my phone's damage, and they let me book my appointment with whichever date and time seemed convenient for me.
The guy who was in charge of repairing my phone screen called hours before the appointment time to tell me his previous appointment was cancelled and if I wanted to, I could have him come fix mine earlier; which was absolutely fantastic! When he got to my house to pick up my phone, he showed me his van he would be working on it in, and assured me he could be done within 20 minutes. He took no longer than that and my phone screen looks beautifully new! I love that asurion provides us with warranty after the repair as well. I am extremely satisfied and I will continue to keep this insurance company for my phone. Thank you so much for the service :)
They texted me 35 minutes before their arrival. They arrived 30 minutes later, rang the doorbell, took the phone and looked at it, said give him a 1/2 hour. He rang the doorbell 30 minutes later and Voila! My phone was fixed!
Muy satisfecho del excelente servicio y ya en 1 hora tenía mi equipo en funcion 100% areglado.
Fast easy and the staff were professional and friendly
I had my cracked screen replace on my iPhone. The service provided was completed in a timely manner! Excellent customer service!
I would like to express my appreciation for the outstanding assistance I've received from Raphael at the Marina Del Rey store. Raphael consistently demonstrates kindness, courtesy, and exceptional patience, particularly when assisting older customers. He has provided me with valuable tips for using my iPhone effectively and has effectively resolved any issues I've encountered during my visits. In an era where exceptional customer service can be hard to come by, I felt it was important to acknowledge Raphael for his exceptional work.
My experience was what I expected and the technician was kind and did an excellent job on my phone.
The turn around was quick and seamless. The staff was professional and courteous- straight forward and helpful throughout the process.
The guy was ahead of schedule and was able to come 2 hours earlier than originally planned. He was very professional and friendly. He fixed my phone and put a screen protector on it all within less than 30 minutes.
Kenny at AT&T Orange City was very knowledge and was able to replace my screen very quickly. He explained everything prior to walking away to fix my phone.
I was very pleased that they came to me to fix my phone. Very pleased with the results.
I entered my claim on line and received my new phone and shipping label's quickly. I am a satisfied customer.
Schedule my appointment and took my phone in on the same day, this was all complete in less than 5 hours from scheduling the repair to have in repaired then to it being back in my possession.
They knew who I was, did t ask too many questions beyond verifying I wasn't an identity thief and did so in a non-intrusive manner. Their communication with me while the phone was being repaired was amazing…except I had no means to view their updates because my phone was in their repair room receiving a new screen. They did a perfect job with the screen replacement and were polite and doing business in a convenient and clean location. Everyone I dealt with was very nice. A+++
My old samsung galaxy 22+ had a damaged screen put in an insurance claim got My new phone delivered quick and fast easy setup, package included Stuff to send back old device securely.
This is money well spent. I wouldn't buy a phone without this insurance. I've been insured with them through many phones over many many years.
When something goes wrong with my phone, I know getting it replaced is going to be smooth and fast. I'm very pleased with this company!
Technician was on time agreed upon. He was very friendly and did a quick and superb job. I highly recommend him and ASURION. Thanks.
Staff were very friendly, screen replacement took under an hour, quality work.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members