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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had a cracked screen. The tech came to my home and had it fixed in no time. I didn't even have to leave my home. I only waited a day for someone to come and fix it too. Effortless and they did an amazing job on my phone. It's like brand new again. Thank you!
Service was above and beyond what I expected. Excellent service from the time I put in my claim until my phone was fixed. The tech was very knowledgeable and professional. His name was Ryan he was excellent at his job. Thank you
Reported a lost phone within 24 hours, I had my replacement phone. Very impressed!
When AT&T redirected me to Asurion I was highly skeptical and I really didn't want to proceed trying to get my replacement phone because I thought it was going to be a hassle but never the less I was on lunch break and decided to proceed with it. I started the process with 3 minutes remaining until I had to clock back in from lunch break and I was left with a minute to spare after completing the whole process. It was that quick. I had my new device in less than 48 hours. Thank you Asurion.
We had a great experience with regard to getting a replacement phone for the google pixel phone for my Daughter.
The service exceeded my expectations! The service representative was extremely professional and friendly! He arrived in a timely manner and resolved the issue in under an hour! Overall, I was extremely satisfied with the experience.
Easiest experience with insurance I have ever had. Got my replacement watch in less than 24 hour. Easy to navigate the site and easy pay option. Just comes outta my next bill.
I've paid for phone insurance for years but never used it; usually forget I have it. Either way, I was able to file a claim online. It was extremely simple. The online site gave me a local Asurion store that was able to do the repair. They completed my phone screen repair within 2 hrs. I highly recommend this location and repair services.
Experience super easy went into att told them problems gave me your number one call problem solved went quick and easy.
This company is a fraud. They take your money and then refuse to accept your claim when your machine breaks. There is a lack of communication and customer service skills with this company as well. The service providers that they use are unprofessional and do not know what they are doing. My machine worked better when I first made a claim than it does now after three different technicians have messed around with it. Then the third technician blamed the machine not working on me. Instead of speaking with me about the problem they made a decision about my claim without even asking me for my side of the story! I'm sure that it is apparent that after three different technicians not being able to repair my machine that the problem is not me! Their no lemon policy is a lie! They will just leave you with a broken machine and deny your claim. With this company, the customer certainly does not come first! Beware!
I was surprised at how quick and easy it was to file the claim online. I was instantly given the name of a repair shop and the repair shop was given the information about the repair needed in seconds. The repair shop received information from asorian about my model number and part needed so I didn't have to go through the process again. The complicated repair was completed within a few hours from the time I reported the problem.
Romaine, I hope that's how is name is spelled, was kind, and professional. He showed excellent work ethic, and had my phone back to me under the time limit. Very good experience!
My phone had a large puncture in the screen. It was very easy to set up an appointment and the tech, Alex, was able to repair the screen quickly and efficiently. Good Job all around.
The process took me only a few minutes in my computer to explain the damage on my current phone, and then received a confirmation of my replacement being on the way, and it arrived pretty soon two days later. Extremely fast and easy to follow.
My screen cracked so I went in and they helped me right away setting up my claim and giving me an appointment convenient to me. I arrived several hours early and they solved my problem. Didn't tell me to come back love this store
Call for services came early due to another cancellation pulled out fix my phone and repaired right away you could tell he's been doing his job for a while
I spoke with Mahogany and she was great and she had to transfer me to the tech department and I spoke with Abby and she was also great too. My overall experience was very good!
Great customer support and service. The replacement came quickly. First claim experience I have had and it was great.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jennifer. We are sincerely sorry to hear about your experience. This is not the experience we want for you, please contact us directly to assist further in this matter. -Rue