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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had a great experience & the my expectations were exceeded.
The first Teo assigned texted as to his 2 hour window and also gave a phone number - when he didn't show and never answered texts or calls and a half hour later got an automated message that said I need to make another appt the next day - I was confused. The Teo that came out the next day was great! He was on time, professional and courteous and made my whole experience way better, that's why I left 5 stars - the rep gets the stars and Asurion got a new phone in my hands very quickly - set up was easy - rep handled it perfectly! Just wish there was a better communication method with the first one that didn't show
The agent/representative that assisted me with the replacement on my phone was very personable and knowledgeable, he was very detailed, and his explanation of what will take place each step in the process of receiving the new replacement.
Josh was amazing! He is not only good at his job, he's very personable! We had a great experience with him!
I had no problem, everything went well. Just not good With online Technology but the customer service there really helped me and I really appreciated it.
Waiting time was a little bit longer than expected but the service was great.
The process from start to finish with the claim on my damaged phone was very efficient. I was very impressed with the service of having a tech come out to my home and replaced my phone and help me with set up. This saved me a trip in going to the ATT store. The tech was also friendly and knowledgeable. I even purchased the Home Tech Protection plan that he informed me about. Great Job Asurion. I am a customer for Life!
My IPhone 13 Pro Max was experiencing a burned out pixel on the screen. I thought I would have to get a new phone. An AT&T representative made the suggestion I take it to Ubreak/IFix for a screen repair. It was an easy process. Very good service. Problem resolved.
I have been trying to get my phone fixed/replaced for over a month now. I went to the asurion store and they wanted me to leave my phone for 3 days. Then I tried to get them to order me a replacement. In order to do that you have to call and hope it works instead of talking to the person face to face at the store because for some reason they don't do that there. So now it's been over a month of calling asurion many times and many emails back and forth and now I have to just go buy a new phone anyway. Seems kinda worthless to me and makes it more stressful than just taking the loss to begin with and buying a new phone. After trying to use the company for what it is for, I just want to cancel for the time and money wasted.
I always get insurance fir all my tech products. When I need to use insurance asurion has always been quick and easy to respond. They fix the problem repair or replace it.
I was very very satisfied with the customer service all the customer service that I spoke with the representatives over the phone. They made sure my issue with my phone was solved right away. They understood me. I am extremely satisfied. I am extremely happy with all the employees that took care of me over the phone. All the representatives excellent work keep it up. You guys are amazing thank you thank you so much. Much appreciated. CadillacMoe
The repair technician called to let me know I was next & what the ETA was. Once he arrived, my phone was repaired in under 30 minutes! He was very courteous & professional from start to finish.
The process was fast and simple. Customer representative was courteous and understanding. They explain every step and answered all my questions.
Did the claim I the morning replacement was at the address in 1day
The team was very professional, knowledgeable and personable. The customer service was courteous and took into account my time was valuable and offered options to fit my busy schedule. I was without my phone for minimal amount of time and well worth the excellent work.
I cracked my outer screen of my zfold 4 & it started spreading very badly. I took it to uBreakiFix by Asurion. They was very professional & said I had to have it replaced. Asuncion charge a fair amount & I got my Zfold 5 delivered n 2 days. Thx The gentleman who help me was a black man & he was very professional. Thx Bro.
Technician was prompt and polite and did a great job with my screen repair!
Great service! Filled out my issues with my phone online and in a few minutes found out you were sending me a new phone! Received it in 3 days! FANTASTIC!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Joseph. We are sincerely sorry for the trouble you have experienced. We are more than happy to assist you in any way we can. If you still need assistance, please contact us directly to get this matter situated. -Rue