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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I made a claim for a broken screen. I was given options for when and where I want the work to be completed. The guy (Ryan) communicated like a professional, I received a text prior to arrival, and he was at my door precisely on time. Answered all of my questions, gave me an estimated repair time, and completed the repair in that time. He was respectful, friendly, well spoken, and his work has thus far shown no flaws and my phone is like it was the day I bought it. Very good service and I'm most thankful for the process being stress-free.
My iphone was stolen. I filed the claim and in less than two days a received the new phone
I was disappointed due to I have a 12 mini and the AT&T store told us they have had a lot of 12 minis and they are FAULTY. The AT&T store nearest to me will not carry the 12 minis anymore.
No issues… quick and easy process! I have been a asurion customer for over Ten years
After they made sure who am i they shipped my mobile it good
For people who find it expensive to buy a new mobile.
It is a blessing for the.
I had a claim on my son's phone. I tried to resolve the issue via the internet and I experienced a glitch, I called the customer service and the rep was so helpful and so friendly and in no time the phone was on it's way to us. Am one satisfied customer. Thank you to the rep, I can't recall his name, he told me was located in the Philippines
Was handle professionally and the rep was very courteous.
My screen replacement after an accidental break couldn't have been EASIER! The technician, Greg was super nice, knowledgeable & pleasant!
Super fast and quick insurance service I highly recommended to other people.
Nothing everything was great I will recommend att I have no complaints
From the moment I entered the store until I left I received the BEST service I've ever had for tech repair. The technician was so kind, patient and helpful. He made my day! Give that man a raise!
Brought a phone in for warranty repair, super fast service with a bright smile. Fixed right the first time and the time estimate was right on! The rep/repair person was very helpful, knowledgeable and fast on the repair!
Everything else went great from claiming the file to going into the store and employee was very polite and easy to talk to, but after picking up my son's phone we found out shortly after that the screen issue he was having with the phone was not resolved and we couldn't go back right away as we were headed out of town for Thanksgiving. Now we have to go through this again.
Hello, Heather. We are truly sorry to hear the device is not working properly after repair. We hope you had a great holiday and let us know when you are ready to set up for another repair to get this resolved. -Rue
And how they got the issue solved for my daughter phone, I want exchange there service for nothing.
I broke my screen on my brand new 1700$ phone and with my insurance for 29$ someone came to my house fixed the screen in my drive and only took 10 mins u just can't beat service like that
ASSURION INSURANCE CLAIM PROCESS IS VERY EASY AND EXTREMELY QUICK TO SEND A REPLACEMENT DEVICE. I DON'T KNOW OF ANY OTHER INSURANCE COMPANY THAT CAN SERVICE SUCH AN EXPANSE OF PERSONS HAVING DIFFICULTY ON THE SAME DAY BUT IT HAPPENS. I HOPE THEY CONTINUE TO PROVIDE US WITH THESE CLAIM BENEFITS.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Vickie. We are sincerely sorry to hear about your device. We are more than happy to assist as much as we can, please contact us directly. -Rue