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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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They do not honor there warranties. They lie to customers. This is why Home Depot no longer uses them for appliances.
They've been sending techs to work on my washer for 3months.they won't issue my refund check. They keep kicking the can down the road.
I guess the only thing better they could have done is have some coffee and donuts there for the customers? Lol ' but other than that the service was great!
Thank you and Merry Christmas
We are so blessed to have Asurion as our insurance.
They are extremely helpful.
Great customer services and very polite and very helpful
Replacement for my galaxy fold screen was very fast and well done.
Takes multiple days of constantly following up with no communication from asurion to get a proper claim. Was on the phone for over an hour with customer service had to send multiple documents, which I was told was approved and had a 3 hour wait to hear a response and did not get one until I called them myself I was then told I had to wait 24 hours for a response and they could not give me a reason why. Very frustrating because my phone is sitting at the repair already repaired and now they have to unrepair until they can get a proper claim from asurion and then I have to wait for them to repair it again.
Hello, Brandon. We are sincerely sorry to hear about your experience so far. We hope you are back up and running. If this is not the case, please contact us to assist. -Rue
Asurian promised my replacement
phone on a Monday. Wednesday night 9pm...still no phone! I called them about some kind of compensation for staying home for 3 days waiting for the replacement *229.00 deductible phone and talked to Brie who was rude and unhelpful. They blamed FedEx. It was supposed to be OVERNIGHT Shipping. 3 days later...no phone
Hello, Jeff. We apologize for the delay and your experience. We are here to help. WE hope you have received your device now, but if that's not the case, please contact us directly. -Rue
When I have a phone isssue I always return to them. They solve problems and give advise. A good fair honest business that you can count on.
Tech came to service my electric stove but when she came over she refused to service and was keep on asking for $100.00 service when they denied to fix the issue … I could give 0 stars if u can because the tech was so pushy and was keep saying she wanted $100.00 without fixing our electric stove
Hello. We are completely sorry to hear about this experience. We understand the importance of having a working stove. Please contact us directly to discuss your claim and experience further. -Rue
I was given the opportunity to choose my location. He explained everything well. Help me with other issues I had.
I broke my phone getting out of the car this morning at work. Before it was time for me to get off, my screen was replaced. Technician arrived and was done in less than 15 minutes. Thank you Charlie
The lady that took my claim had a very heavy ancient and she put the wrong address that I told her down to where I can get my replacement phone. I don't think 9538 I-20 Frontage Road matches what she put down which was 9538 Eye 20th Centrix Rd. Please do better or get someone that understands really good English
Hello, Valerie. We are sincerely sorry to hear about this issue and the trouble it caused. We are happy to help, please reach out to us to make sure you receive your device. -Rue
The rep was communicative and on time. My phone was ready in under 15 minutes.
This is a great service.
I truly can say best phone ever used by AT&T than T-Mobile, Sprint, and Cingular Wireless. Best network and valuable price per month for phones and services. No sneaky added bill's to account that is unexpected throughout contract either. Very happy to come on board of 2023. Plus no drop calls traveling state to state as a truck driver.
Asurion has told us on 3 occasions they where coming out to replace the screen on a phone. After taking off of work, no one ever showed. I have had to call the 15 times.
All they say is we understand.
We have paid insurance through Verizon for over 13yrs. This is not good customer service.
The phone has yet to be replaced
We are tired of dealing with it.
Good morning Aquanetta, I am sorry to hear about your experience with this and sincerely understand your concerns. Please know we are here and happy to help. If you find you do need any additional assistance, please contact us directly. -Ari
This is my second time time using this service and I will recommend it truly to anyone, the worker was efficient, professional and timely.
The claim process was so easy. I was able to get a new battery for my phone the same day I made the claim. Saved my phone and all the stuff on it! Thank goodness. So glad I have this insurance.
They denied my claim because they said the phone that had service was not the phone that was damaged. Yet I have a green screen from water damage on the phone I have service with and called them on. So how could it not be the right phone?
Because of this I have gone a full week without a new phone. My service keeps dipping in and out because if the water damage.
I have been with Verizon for 10+ years and I am leaving them based on how Asurion went. Bye bye Verizon!
Hello, Kyle. We are sincerely sorry to hear about your experience so far. We are here to help you. We recommend contacting your carrier to confirm the same make and model is reflecting from their end and then contacting us to continue with your claim. -Rue
If you need a repair to your phone in a timely manner, you want the process to be easy to manage and within your budget... Asurion is the way to go!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jason. We are sincerely sorry to hear about your experience so far. We are here to help you. Please contact us directly to assist with your repair/claim. -Rue