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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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They are the best to deal with; they fix it or replace it and they do it extremely quickly. When buying any electronics I check to see if they offer Asurion for protection.
I called one day they were here the next day, but when they found out that I needed a camera I had to get a new phone it took a day and that phone was here so professional. Having insurance on the phone was the best thing I could have ever done on my grandson's phone.
Completed the request online via the app and the next day I had a rep come in and fix my phone. He was earlier than expected. Kept really good communication, and very professional. Great customer service. Thank you.!
The claim process and timeline is seamless. I love the next day shipping. There's no worry about how long you'll be without your device. I use my phone a lot for personal and work so I need my iPhone! I would recommend Asurion.
Asurion set up my date and time and they showed up exactly on point. The Asurion employee was super nice and was loving up on my dog and my phone was fixed in like 30 minutes.
I recommend Asurion to anyone who has a phone issue. They are professional, kind, and efficient.
I can't remember her name but that was greatest experience I ever had with my cell
Technician was very prompt and very professional. Took care of my device in 15 minutes. Highly impressed
The representatives were kind, patient and courteous.
Very fast turn around. I liked using the on line service.
I lost my ipad over the weekend, made a claim and it was at my door within 24 hours. No problems no delays very happy customer
Everything went well from beginning to finish. My phone works well and was done in a timely manner
I dropped my Apple Watch 9 about 2 months after I got it and Broke the back where the magnetic charger goes. Set up the exchange with Asurion.
Spoke with Shaquan, (hope I spelled his name right) and he was beyond helpful. I'm not tech savvy at all and he was patient and very personable. It was nice talking to a stateside person. There were no awkward delays in conversation. It was like I was talking to a friend who was helping me fix my watch. Walked me through all the steps, answered all my questions, and was very knowledgeable of my device setup.
Don't know how to even begin to sing his praise. Y'all got a good one in him.
Thank you Shaquan!
Maurice was on time, polite and did a great job! The repair was done right in our driveway and didn't take long at all.
I went on line and did my claim and ithe watch came in the next day.
It really is a relief to be able to get my phone replaced! Service was great. New phone is great too. Thanks
THE SERVICE WAS COMPLETED BUT I BELIEVE ASURION SERVICE AND ATTENTION TO A CLAIM MUST IMPROVE AND BE MORE EFFICIENT. I ALSO THE WRITTEN PROCESS MUST SHOULD BE MORE CUSTOMER POSITIVE AND ATTENTION TO A CLAIM OR MORE PRO ACTIVE.
Vince is the face of getting things done with a smile! This man needs to be in commercials
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members