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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Definitely like the mobile service that came to the house. Took a very short time and didn't have to reset my phone at all. But great technician. Positive and kept it 1000 the whole time. Great job
Everything went will. The whole process was easy. I thought the technician was very knowledgeable
He was very nice and seemed to care about my issue with my phone. He did a wonderful job.
Los recomendaría con todos mis contactos. Acomodaron la pantalla de mi iPhone 14Pro max en 2 horas..
My AT&T store at the Village in Meridian, particularly Omar, helped me through the claim process. My grandson had a replacement phone the next day!
Allan, the person who repaired my broken screen, was kind and informative. He had my phone fixed and ready to go in well under an hour. A young lady named Ash helped me in my purchase of a new screen protector. She happily applied the cover for me and she did a perfect job.
My husband and I are extremely happy with our visit and will choose this store for future repairs or purchases.
She was extremely knowledgeable.
She was patient and kind.
The entire experience was pleasant from the beginning to the end.
The phone got here in a blink of an eye.
Erin was a Wonderful! It was a pleasure to speak with him!
I am shocked at how quick and easy this entire process was! I had a completely cracked screen as well as cracked camera lens. I made an appointment and a wonderful tech showed up at my house the next morning. Ten minutes later my phone looked brand new. I'm super impressed and will be telling everyone what a great experience I had. Highly recommended! Thank you!
Easy to set up claim and quick response and repair time were seamless! Awesome process!
Great experience, I had recently everything was resolved in a timely fashion, and I'd recommend them to anyone
Resolve quickly, Great service, fixed in one hour same day! Great service
I bring my phones here to get repaired. They do a fabulous job. Their customer service is great. They explain the situation and the wait time was acceptable. My iPhone XR screen at a black line going through it not sure why I was more concerned about not being able to replace the screen protector since I'm having a hard time finding it for that model phone, but they had that and a few other accessories did I purchased my phone is fixed I waited for it the guy there are so friendly and very helpful
Perfect in all respects. I have no complaints whatsoever!
Donnie showed up to my house 10 min after he called to let me know he was on his way. He was super friendly and very professional. He did an outstanding job. Our phone looked brand new!
THEY WAS VERY PROFESSIONAL AND I HAD TO PICK MY SON UP FROM SCHOOL. IT WAS NICE OF THEM TO STAY AND WAIT FOR ME TO COME HOME. I WANT THANK YOU FOR HIRDING PEOPLE THAT UNDERSTAND OUR NEEDS.
THANK YOU,
GOD BLESS
TONY
It was a great experience. Filled out my claim form online, replacement phone arrived the very next day. Backed up, reset and boxed up old phone and packaged with their instructions and took to the ups store. So easy and fast.
Could not believe how amazing, fast and easy this service was to do a screen repair. They showed up to my house and repaired my phone in the car. Less then 10mins and my phone was fixed.
Highly recommend!
Filed a claim on line, scheduled an appointment for a service tech to come to my work to fix the issues of a cracked screen. Was on time, very friendly, professional and quick.
I filed a claim in July after having the service for a couple of months for a TV that would no longer turn on. I was told in November after jumping through so many hoops that because the TV would not turn on, there is no way to know if the damage is covered by the service. My claim was denied for something I told several representatives about months ago. Stay away from this horrible company.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Joshua. We are sincerely sorry to hear about your product. Please contact us directly to be able to assist with your claim. -Rue