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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The process to file a claim for my screen was very easy. The technician called me night before to give me information and make sure they had the correct information, Ricardo the tech that fixed my phone was very knowledgeable, personable, and fixed my phone quick.
Screen cracked, went to AT&T. He put my claim in. I went to technician they fixed within the time they quoted. Very happy!
Our speaker quit working so we called to make a claim. Said we'd get a new phone I got a new to me phone reconditioned/used.
I highly recommend Asuriion, filing my claim was easy, excellent customer service and I received my replacement phone within the same week I file my claim.
Using this is so easy and fast. Whether you are having a screen replaced or a whole phone they are fast and easy to deal with. I love that everything is done online
I had a broken phone and needed a replacement or repair right away, in seconds the sales team member found place, he placed the insurance claim and I was on my way to get my phone back in working condition.
It was easy to get my phone repaired great staff to work with!
The team member that assisted our issue was very friendly and professional. He fixed my husband's and my phone screen in record time.
Very quick and satisfying service for my claim. I am glad that I have been carrying this insurance for all these years.
Thought this might be a difficult replacement for a broken iPhone but it couldn't have been easier! They were very patient with us and received my husbands replacement phone the next day!
The worst customer service ever. I spoke with 5 representatives and was on the phone > 5 hours trying to a get assistance with my phone. I had basically given up but decided to try one more time and was connected to Tina in Louisiana. Tina definitely knows her job. She completed the replacement process and did not transfer me to another department. She was committed to resolving the issue and she did. Ask for Tina if you want to get your issue resolved. Thanks Tina your actions showed you value the customers.
It was very relaxing left my phone to get the screen replaced and with in half an hour I received a text that it was ready to be picked up. Thank you.
The repair Tex was so friendly an helpful everyone in the store was really helping me you don't get service like that at to many places just want to say thanks an keep up the good work
The service was great everything I asked to be gone was done in a timely matter
Service was quick and very easy! Replacement phone was sent right away.
Had to speak with two different representatives and both were very knowledgeable and patient to with me to help me set-up the new phone and transfer data from my old phone.
I Highly Recommend Asurion Insurance Protection for iPhones.
I will continue to pay for this insurance for all iPhones on my account.
I had to use it when one of my iPhones was lost.
Asurion provided outstanding service in helping me replace a lost iPhone.
First time use Asurion and it helpful to send quickly and set up through calls.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry to hear about the experience you had. We are glad you are back up and running. Thank you for your feedback. -Rue