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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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BEEN ON HOLD FOR 15 MINUTES AND THE CALL WAS DROPPED. CALLED AGAIN AND I AM STILL ON HOLD, ITS BEEN 23 MINUTES NOW...PROBABLY BY DESIGN...GREAT IF YOU DONT NEED TO TALK WITH ANYONE...
Technician showed up on time, professional, and quick. Job was done in no time. Very satisfied!
The technician that came to my house was friendly and fixed my screen quicker than I expected. Great guy.
Stuck in the middle a claim for my iPhone however I'm stuck because there's bad customer service and bad resources such as useless links blank pages. After coming across blank pages on my online experience I called for customer service to shortly after being told "I can't do anything on my end" along with 7 attempts of the representative sending me 7 useless links to my email now I'm stuck in the process of this claim with out the help of anything kind even after reaching out. I will unlikely finish my claim with this unreliable customer service and I highly recommend to never use this service even after paying for insurance for years and using this system
Hello Tom. We are definitely sorry to hear about this, and your experience so far. We are here to assist you. Please contact us directly or via social media on Facebook or Twitter to help. -Rue
Worst service ever I get in my file. There's answers is we can reject your request in certain circumstances
We are sincerely sorry for any trouble you have experienced. We are here to help you. If you need assistance, please dont hesitate to reach out. -Rue
My experience with the technician was Awesome my phone was repaired in one hour he was very knowledgeable
I got an electric scooter "fixed" there. I should've been a simple fix, just swap the motor. They did. That wasn't bad it worked. For a day. After the day I had the same problem so I sent it back again. It came back with a motor from a 3rd party company. My scooter is supposed to go forward and 19 mph tops. I went to the road after reconnecting the head unit and brake (I have no idea how to connect a break so it took me an hour with no instruction from the company). I went to ride the scooter and the first time I got on and hit the throttle it did not move. I tried again and it tapped and tapped until finally it went backward knocking me off the scooter. When I got up I picked up the back wheel and it was going backwards. Also the head unit only read 12 mph. This company fail twice to repair my scooter and did a horrible job everytime. They're lucky I wasn't injured upon falling or I'd be suing. This company is horrible I do not recommend
Good morning Liam, I am sorry to hear about your experience with your scooter and understand your concerns. Please know we are here to help. If you find you do need any additional assistance with this, feel free to reach out to us directly. -Ari
Made a claim. Was given an appointment. Had my phone earlier than expected. The repair guy was superb!
The representative I had each time was awesome! Very kind and patient! The whole process from beginning to end was absolutely fantastic!
Me resolvieron muy rápido mi problema y muy profesional. Sería perfecto tengan más personal así en el área centro de la isla. Una oficina mas adicional. Por ejemplo en el pueblo de Cayey o Caguas
This company is a horrible company absolutely no quality or integrity my carrier is at&t and I've made several claims and had issues both times this specific time I made a claim for a broken phone and they sent me a New phone so they say and it wouldn't turn on or even charge total bs at&t needs to find another insurance carrier asap
Hello. We hate to hear your replacement was not working properly. We know how frustrating this can be. All of our devices have a 12-month warranty. Please contact us directly to assist with a warranty claim. -Rue
For inquiring minds, Asurion=phone insurance.
It is the MOST cost effective investment in these modern times of mobile devices.
Security, tablets, laptops, phones, Asurion can cover it all. Having a phone screen which alone to repair would be $400 without question, a minimal monthly investment of which is added to my phone bill payment, repair is only $30. Saves my pocket, my sanity, & everyday communication.
Asurion is a choice to choose without question.
Purchased this insurance for a soccer ball and when I made the claim, they just continued to give me the run around on what they needed until I finally said forget it!
The same thing happened to me a year early on a blow-up mattress. They kept asking me for different stuff until I finally gave up on the claim.
Hello. We are definitely sorry to hear that. This is not the experience we want at all for you. Please contact us directly so we can assist and guide you through your claim. -Rue
I had an issue with how my phone was described it was incorrectly marked so they didn't have the part ready I had to go to another store about 40 minutes away both of the technicians Alex and the technician Roberto who fixed my phone were amazing! Roberto did not give me the runaround he handled the situation and fixed my phone screen. 5 stars
I didn't wait long to receive my replacement. Customer service was good. Keep up the good efforts
Very satisfied for my first time with us I'm so excited
Submitted my case and scheduled the day to get my phone fixed. I didn't realize they come to your house to fix your phone. It was excellent service. They got there before the appointment and fixed my phone in the estimated time. I couldn't be more pleased.
Donnie was great to work with and very professional and knowledgeable!
I smashed my inner screens while working on my car. I contacted Assurion on the website and started my return/repair of my phone. Had a follow up phone call to finalize the exchange. 2 days later the new device was here with clear instructions on the next steps. Labels, return packing, and how to down load and clear the old phone was included. Fast, easy, and friendly service all the was through. Very pleased.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew, I am sorry to hear about your recent customer service experience. I can assure you this is not the experience we want you to have and sincerely appreciate your patience. While the devices we send for replacement are carrier specific, we are happy to point you in the right direction to getting this resolved. If you find you need additional assistance, feel free to contact us directly.-Ari