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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Next day got my replacement fast easy claim brand new device flawless
Simi was able to repair my phone without me needing to purchase a new phone. He was very knowledgeable and communicated the issue and resolutions so clearly.
Called and got setup with a store. Gave me 14 days to get service. Service rep with Asurion was awesome and gave me all the info I needed. Guys at the store were great too. Very knowledgeable on in store products as well. Great experience all around and my phone looks brand new!
Grateful For Noah's punctuality & efficiency in repairing my device
Very easy to make appointment to do at home repairs. Tech arrived right on time and finished way ahead of time. Can't ask for a better outcome.
Submitted a claim over two months ago and recently heard that the device i wanted to replace was ready to be shipped and all that was required was to confirm my identity but after confirming it was me their website error messaged and now it says the device is on back order again. This would be fine except all of the asurion customer support is automated and whenever I get to a rep either through my cell provider or through their number it is always followed by a redirect and almost an hour wait while im mislead by robo assistants who pop up from time to time. Honestly Im ready to just buy a new phone at this point instead of deal with their ineptitude and total disregard for person to person customer service.
My concern was taken care of in 5 mins and I received my new phone within a couple days( my choosing). Phone set up directions included and very simple to transfer all my data and erase my old phone. Return shipping label was included and old phone returned without incident.
Technician was great and resolved the issue with the device in a very timely fashion.
I've had to use Asurion to replace 3 or 4 cracked phone screens now. The peace of mind I have paying the insurance each month is well worth it. The money I save and the priority I receive by using their insurance when I do crack my phone phone screen is also well worth it.
I went expecting my phone to be fixed but Nick went above and beyond. Also He recommended places I could go while I wait for my phone. I was so greatful he was the one that repaired my phone.
My experience was very smooth I didn't know what to do they really worked with me. My screen is fixed and my service is up and running. I would definitely recommend they are very friendly and really helpful.
The ATT crew was very welcoming.
Chris with Asurion was what I needed.
Honesty.
To the point.
Notification of ready to pick up.
I selected the on-site service for the 1st time it was a great experience I will continue to select this option if I have any other problems the service man Wade was exceptional nice and professional and provided a great customer experience he arrived as his text said he would in 30 minutes and he advised what he was going to do and fixed my phone
There's no way they could be ANY worse. BOTH times I've had to get a replacement they either sent the wrong phone, or wrong Sim card. Then on top of that customer support is terribly slow.
Hi Blair, I sincerely appreciate your patience and hate to hear your replacement devices were not correct. We are here and happy to ensure this is resolved for you. Feel free to reach out to us directly and we will be happy to help. -Ari
I'm 34 years old ive had alot of phones with At&t. I was 13 when I got my first phone with CINGULAR. Then when I was about 19 when they turned into At&t. I've always had great experience great customer service and ive always been satisfied. I don't see myself with any other phone company. Thank you At&t Fayetteville,NC skibo rd. My screen got cracked but At&t got it right. Thank you for fixing my phone employee Lawerence E. And Thank you (Asurion)
We was with family and she sat her phone down for two seconds and it was knocked over very hard.AT&T told us to reach out to Asurion.Everything was very easy,We chose the store closest to us.And they was extremely nice and helpful.They even gave her better tips to keep her phone safer.Service was very fast as well😊
The male staff on Polaris Parkway was phenomenal, polite/kind, and very considerate, with helping me with fixing my phone today. The quickest service I have experienced in a long time. I normally don't write reviews but they deserved 100% have a happy 2024 gentlemen and thanks again for the customer service.
Had a great customer service treatment. Took my phone in for a broken screen employees were kind and helpful. Told me it takes about one hour. Returned in an hr and phone was repaired. Great service.
I 12 phone was broken and was told that so would receive another I 12 at a costs of $125. Received replacement phone that would not even turn on…. Talked to Asurion rep who stated I would receive I 13 phone and because of inconvenience would have no costs for either phone. I was charged for I 12 phone which did no work. Called Asurion and was told even though I was originally told that there would be no charge that basically too bad, I would be charged…
Hi Susan, we do sincerely appreciate your patience with this and understand your concerns. We are happy to take a deeper look into this for you as we do want to ensure we are providing correct information. If you find you need additional assistance, with this, please contact us directly. - Ari
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cody, I am sorry to hear about your experience with this and apologize for the inconvenience. Please know we want to ensure this is resolved for you. If you still need assistance with this, please do not hesitate to reach out to us directly. We are here to help. - Ari