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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Had a product I bought a little over a year ago that stopped working. I asked for a refund. They processed by request immediately and are sending me the reimbursement within 24 hours.
I have to say that I was quite skeptical purchasing this protection plan for items I've purchased. This was the first time I've had to use the service and I am pleasantly surprised. The process took all of five minutes to get through and they resolved my issue. The customer service agent Dennis was extremely helpful and answered all my questions quickly and thoroughly. I will be purchasing this protection plan for all future electronics.
It was so easy to get the screen replaced on my phone. Made an appointment and the tech came right to my house to do the repair. After about a half hour my phone is like new!
I was in need of a screen repair for my phone. The technician came out to my home and repaired my screen extremely quick and easy.
Today, I spent 20 minutes just trying to get them to sent me the return label. The text a link and the link wouldn't work. When I called, they said you can't view it on a phone...huh? You texted it! Was on hold for 20 minutes and they final sent an email with the label attached. Way too much effort for a $50 ball!
I purchased a tablet and since it only had a 4 month factory warranty I purchased the Asurion protection. 8 months later my tablet was having problems charging. It was hit or miss if the connection with the charging cord was being made. I had to put a tube of chapstick under where the cord plugged in just to get a connection. I contacted Asurion and within minutes I had a satisfactory resolution from a very friendly customer service agent. I have several policies with them on more expensive Amazon purchases but have never had to use them. Totally worth the price for when you do need it (which is exactly what insurance is for).
Divine gave me an excellent fast and reliable customer service.
Asurion tech replaced my icemaker but it broke again 30 days later and they won't stand behind their warranty. Their repair guy tried to sell me a new outer gasket but there was nothing wrong with the one I had. A certified Samsung repair tech verified that. Don't use this rip-off place.
Hi Brenna, I am sorry to hear about the overall service you received during a recent repair. We do appreciate your patience and want to ensure this is looked into for you. If you find you do need additional assistance with this, please feel free to reach out to us directly. - Ari
Seamless repair. Scheduled and fixed the same day. Very happy with the service.
They won't everything down so I can get my phone protected and that help me a lot also telling me about home protect we can get they well care it good to no people out ther won't to help people saft
Friendly service and easy to submit claims online. The repair guy, Hakeem was very helpful and courteous.
Experience and delivery were easy and FAST! However, I at least would've expected to get the same phone and color when putting the insurance claim in.
Glad to have it though.
Hi Nicole, I do sincerely appreciate your patience as well as your feedback. We do strive to replace your device with the same specifications, however if your original device is not available, we are always happy to provide a comparable model. If you find you need any additional assistance, feel free to reach out to us directly. -Ari
I was well care of the issues I was having with my phone and I would recommend asurion to anyone. Thank you for your time and support.
They answered all my questions and and help me to get right info to extend my battery life and security issues.
Asurion provides a chat service which will initiate your claim. It was very straightforward and timely.
The representive, Hershey, seemed very kind and respectful via the chat. This made the experience pleasant and it was nice to receive good customer service.
Its more then just insurance. It is peace of mind that you will have someone to walk you through every step of the way when it comes to fixing a damaged or broken device. It is the comfort of knowing that every rep you talk to will take their time, be patient and explain every step of the process. AND! If there is any issues on your part of theirs, they will make sure to help make it right every time! This is above and beyond your normal replacement plans. This is the GOLD standard for device protection! Great job to everyone that is a part of this amazing team!
I was lucky to get Arlene in a chat she helped me through remote access in my pc and had me up and running in less than 10 min she's amazing! The whole experience was fantastic
It was great. Very helpful. I ended up switching to AppleCare because I didn't need as many perks as I did before. But it was still nice to have peace of mind with Asurion while I had it.
Wish I would have started the chat sooner. It was fast, easy and productive.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jay. We are sincerely sorry to hear about this experience. We know how frustrated it must be. We are glad to hear you have received the label now. We have captured your feedback and hope to work with you again in the future. -Rue