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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Topher assisted me in repairing my front glass. Topher was nice, fast, and extremely informative. Thank you.
I got a new phone and was unable to set up sim card myself so I tried the Chat service, Tia was wonderful, polite and the process was quicker than the wait time I was to have on a call. I will use this feature more now that I tried it.
Santa bought a toy for the kids, 2 months in, it isn't working. Glad I got the Asurion insurance added on, they are giving me a full refund for the product.
I was threatened for over a month that I would be charged 300 dollars because I couldn't access my icloud account to turn off find a phone. My issue was resolved
I've been a customer of AT&T for a long time now. For about 14 years to be exact. I originally had to claim my phone on insurance and I couldn't be more happier no problems no hiccups no hesitation took care of me 100% showed up in the mail. I couldn't be more happier when you're without your phone. Thank you AT&T for being a big help. The reason why my business with you guys my business account is safe and I appreciate that.
Great experience with no hassle highly recommend Asurion fixed my issue as quick as they could great customer service
I was unable to place or receive texts or calls. Got my issue resolved and was super patient with me also offered me a protection plan to protect my electronic
My phone screen was fixed in 5-10 minutes. The guy that came was very friendly and came on time.
This was my first time visit this store, Brandon was very kind, and patience. He explained to me step by step the process, and other things that the company offers. So I do recommend this store. Tell a friend.
I didn't have the necessary information for them to resolve my problem. But as soon as Monday, I'll call back and I'm sure they will do their best to assist me.
Easy and fast. Was greeted the moment i walkee in. Employee who helped with screen repair was very friendly and thorough.
Thanks to your excellent customer service "Nine" your agent was able to assist my claim very fast, thanks
I contacted them via chat. Approval was fast and return label emailed. Refund will be issued once item is received at UPS
Amazing easy the expert Dylan did a great job 100 percent and would recommend 😀
William was knowledgeable and professional. I felt very confident and comfortable with my iOS Screen repair need. My Screen is working better than before!
Unfinished- the help could not tell me if find my phone is off. I don't want a charge.
Nikki was very helpful, running a digital security check on my Verizon system. The security check was very quick and efficient. At the completion, Nikki gave me a list of tips to keep my cell phone running securely.
My husband and I just moved into our new home and my screen cracked after dropping it the first day. My technician, Tucker was scheduled to arrive between 3 and 5pm. He called me and asked if it would be ok if he came early. Even if that didn't work for me, the fact that he called to confirm made me feel like he actually gave a damn about me and my time. He greeted me, and my two crazy standard poodles at my front door, helped me finish my pre-repair security requirements, and had my phone back to me in what had to be less than twenty minutes. The guy was polite, efficient, and friendly beyond anything I expected. Thank you, Tucker. I needed someone to make life easier for me today, and you did it with just a smile.
Hi James, we are genuinely happy to hear this was taken care of. If you find you need any additional assistance, feel free to let us know. We are always here to help. -Ari
I had a broken screen on my galaxy s23 ultra and a broken tablet screen. They got both items taken care of within days! The Rep was very helpful and friendly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sherry, we are here and happy to help you and sincerely appreciate your patience. Typically, you are able to check the setting of Find my iPhone through your iCloud account. However, we are here to help. Feel free to reach out to us directly. -Ari