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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It was very easy to change my phone insurance to a more favorable cost. Thank you Bobby
Since arriving to the store recieved an amazing welcoming and afterwards a great and knowledgeable conversation with asurion tech employee
The tech put a lot of time and effort into resolving my problem. While the only solution is for me to delete a number of contacts and re-enter each one, the tech did everything he could to find a quicker and easier solution. That's quality tech support!
I always dread setting up a new phone, but Charley at Asurion stayed on the chat until everything was accomplished. He was patient and very knowledgeable and even knew to upgrade my software, which hadn't been done for years. I am very appreciative of his patience and excellent service.
Been with Asurion for 2-3 years now thru Consumer Cellular.
Customer Service is fantastic! For less than the price of a large fry at you-know-where, I get CRAZY-GOOD service and QUICK resolution of any issue I may have. Jimmy John's ain't fast like these guys!
Today 7 February 2024 I had a 5 star experience with Dennis Customer Care Representative of Asurion making my experience smooth and extremely easy. Thank you Dennis and Asurion!
East and fast, replacement device was sent immediately
This company sent me a phone in the end of November/begging of December. It's the begging of February and the phone is no longer functioning. It's over heats all the time and now my screen is frozen. I lost so much of information on my phone and potentially about to loose more. My mom and have been on the phone for over an hour. We've talked to many people and most of them have been so nasty towards. After I just tried finding the information the women asked for, instead of her waiting for me she left the call leaving me and mother with no result. We paid$100 for the phone that no longer works after 2 months. Now I'm stuck on my college campus away from home with no working phone. I don't appreciate the way my mother and I have been treated and it won't be tolerated. All I know is I'm getting a new phone even if I have to go against them legally because we feel scammed.
The person that helped me, Marygold, was super and very nice. It only took a few minutes and we were done. Highly recommend Asurion.
My screen was cracked and not responding to touches the way it should. I submitted my insurance claim one day and got the shipping materials in the mail the next day! I was given a time frame of 3 to 7 business days and the company kept their word! Got my phone back 6 days after I sent it out, that's including the weekend! Very happy with my devices condition upon return as well, just like new!
All of my electronics has data service so nothing I have is covered. I've been paying an extra 30 dollars a month for nothing
Hi Hollis, I am sorry to hear this and want to ensure we get you all taken care of. If you find you need additional assistance with this, feel free to reach out to us directly. -Ari
I lost my phone week ago. They accept my request. But every time when i check status it shows it ''takes 24 hours'', from last week. Customer service is very busy when i trying to contact.
Hi Ravinder, I am so sorry to hear about your lost device. I do completely understand your concerns. I am happy to take a deeper look into this for you and will gladly DM you with additional information. -Ari
Stress free agent was of great help Rochi help me fill out my claim and ask to wait for further notice
It's the little things in life that matter the most, like a super easy convient way to fix your phone in less than 1 business day.
I needed to cancel a claim I had started and the staff made that process quick and easy. Thank you!
After I signed into my Portal, i requested to chat with Tech Support to ask a couple of questions pertaining to my Coverage, before I would proceed with starting my process, which was to file a claim on my 2 damaged devices that are both covered, at the same time…So that I wasn't met with any ridiculous hurdles. Ronmart, my Representative was very helpful and assured me of all my inquires. And the Answer was Yes I can, either by way of electronically on My Verizon Asurion Site or Calling a specific # to speak with a Live Person to Help me through the process so that I'd be 100% confident it would be handled correctly. I'm of course choosing the Live Person, whether I've gotta be on hold for a duration of time doesn't bother me bec my issues will be more understood intimately and I won't make a mistake.Bec we all know Mistakes can become pain in the "you know what." And if they're the ones that make em, then I'm covered, in a sense that they'll be the ones to fix it, not me.CYA.Thank you Rep. Ronmart, from a Longtime Verizon Customer- Brian
Fixed fast vs and better than Eva now very happy now. Thanks
I'm not satisfied because I have a bad hard drive, and you guys won't let me file a claim. I bought this insurance specifically for accidents.
Hello, Joseph. We are sincerely sorry for any trouble you have experienced. We are here to assist you. I will send a private message to assist you. -Rue
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry to hear about this experience and the device not working properly. We are here to help you. I will send a message directly to assist. -Rue