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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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MaryHoneyleenDiane was great to work with! Made the process painless. Asurion lucky to have an employee like her!
Honey was a delight as I was trying to submit a claim for my chair. She made the process quick and painless. Thank you Honey!
Am so happy with yr work,thanks a lot It's a great company to be with
I had some security concerns and it was recommended I contact a security expert. There was a bit of a wait but the expert fixed the problem in just a few minutes. Very happy now.
The chat was easy and quick to resolve my claim. I hope the review process is as good.
Aaron was very through he arrived on time and it was less than a 30 minute fix
Great experience! Ryan was very knowledgeable and polite. He made me feel like a valued customer. Awesome job!
After reviewing the Asurion web pages i went to the chat function and completed my task to file a claim. I was given time to locate the info necessary for processing.
The Asurion agent I spoke to did a good job of addressing my concerns and maintain a positive attitude throughout, leading to a satisfactory resolution.
Agent addressed my security issue and provided information on steps for ongoing security, as well for as information on my insurance and eligibility for a phone upgrade if I so desired due to current phone functionality issues.
Mae was extremely patient and helpful helping me address a concern I had about safety in Digital Secure.
She could not have been any better!
Pretty easy,, it just took a little patience. Directions were clearly stated.
My iPhone was disconnected and disabled - probably in an error by Verizon Store assistant - I realized it happened after people started calling me on my land line and realized then. It was 11 pm by the time I realized my phone has no service. I wasted 2 hours with "Verizon Assistance" as they do not have live assistance after hours and over the weekends. Then comes Asurion Tech Support - They soled it in minutes... They were able to reconnect and reestablish the service on my mobile phone... Very patient, highly professional and courteous staff on chat - solved it in minutes... one can be so grateful and thankful only... I was and I am... Recommend them without any reservation
I reached out after I discovered there was an error in the phone version when i received my confirmation email. I immediately reached out to the Chat team. My first attempt timed out, but the second time I was connected with Sarah. She was prompt, professional and courteous. She was able to fix the issue pretty quickly. I give her 5 stars! Hoping to connect with Sarah again if I need assistance in the future.
Daisy was a pleasure to work with and made things as easy as possible and gave a lot of insight on fixing issues
I have had several Asurion plans cover items I have purchased, but this was the first time I needed to make a claim. I am doubling down to add these plans to insure the items I purchase now that I see just how effectively and easily the claim process is, and that I am taken care of so well with little question. I would recommend everyone add these affordable plans to any purchases they are eligible for to ensure the items you purchase are insured against life's little mishaps and failures. Great job well worth it!
My buddy Mitchell walk me threw step by step to solve my problem in a timely manner beyond my expectations Hooray
My experience was excellent they were very professional and fast on fixing my phone screen
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members