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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Everything was explained in detail by Sydney. She was easy to understand and she was very professional.
I made a claim and filled out a short form and had my replacement phone in about 36 hours.
Asurion sends junk phones to as replacements. Then gives you a junk 12 month warranty. I went to US Cellular to report problems with my Screen protector (flip z) They sent me to ubreakifix. Ubreakifix fixes the problem for $20. Same problem occurs. Asurion says they will fix the issue and send a new phone. But then they transfer me to someone that says actually we won't be sending you a phone.
Tioga was friendly, efficient and it took less than 10 minutes start to finish to activate my replacement phone.
I was skeptical when I sent the chat for help, but Rashard made it quick and easy! I was able to make my lunch while I get my new ipad set up to my account.
I purchased a Asurion protection plans on all of my things for my kid and although I don't always have to use them when I do I have no issues with the Asurion whatsoever. Well worth the money.
Asurion makes it so hard to file a claim, it is done intentionally to make sure that you give up filing it and they also they deny unfairly
Hi Sarkis, I am sorry to hear about your recent experience with trying to file a claim. Please know we are here to help and would like to ensure this is resolved. I will gladly private message you with additional information. -Ari
It was grt. I had confidence that there r still honest hearted people out there and this page proves it, individual r coming up with pages like the sort to help people keep there privacy, private. Thks
I got a new device in box. The tracking was on point. The whole process was amazing. I will always recommend your services to family and friends. Device replacement through att protection is the best so far.
It was good nd she was really fast wit it, nice and friendly
Whenever I am having a problem with my phone, I always get help from Tech Coach. If one thing doesn't work, they will try other ways until it does. I have never been disappointed
My item stopped working and the next day contacted asurion and a nice person named Jaymee was very helpful and quick with how to help me with the situation and before I knew it my problem was solved.
Had to file a claim with an item I purchased from Amazon Chriselle was very helpful in obtaining my product purchase information in a timely manner and instructions of what to do next! Very friendly employee!
It was very easy and the online chat went smooth and the end result was very satisfying.
Stressed trying to file my claim on some hardware i at the beginning of last year. And the invoice of the items i bought on Amazon were all on separate invoices was making a bit difficult. I wait for some to connect on chat and there she was Bianca! Save the day with simple questions and clear instructions. Was stress free after her help i nearly fell a sleep :o) ,
Thank you Asurion and thank you Bianca
Rachelle was an awesome support to me in helping with my concern. She was so thorough and responsive to my needs. It is such a blessing when you have representatives who are dedicated to supporting customers and wanting to meet their needs. Big Shout Out To Rachelle!
At first I was afraid to do it with a texting. I didn't expect how easy it will be. Thank you so much for this amazing service.
Extremely easy on every step. From the start to finish. I was very impressed with this experience.
I had opened a ticket but could not complete it as I was away from my home. He easily pulled it up, told me what I needed and sent an email for me to continue my claim
I have had to use asurion several times, for multiple devices. The customer service has been absolutely wonderful. They are very friendly and knowledgeable. They have always addressed my issues quickly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Phillip, I am sorry to hear about your recent experience with your device. We do want to ensure this is looked into and resolved for you. If you find you so still need additional assistance, feel free to reach out to us directly. We are here to help. - Ari