AsurionReviews 12,825

She was extremely knowledgeable, helpful and patient

Great customer service. Fast, easy service! I would definitely use again.

Pleasant and help was needed to replace a gift phone.
Online help was great.

Although I was running late the Asurion associate assured me it was okay. She was more than courteous and answered all of my questions and even took the time to give me some pointers on our new device.

Asurion is definitely one of the best protection plans you can purchase. They have very good customer service reps that show true concern for the customers and do all they can to rectify the issue at hand.

I reached out to file a claim but was unable to locate my protection plan on the website portal. I was connected with Goldie, who asked a couple of questions to help me locate my plan number as well as start my claim. Goldie was knowledgeable and pleasant.

Had the best person helping me out setting up my phone. The person that helped needs a promotion for sure deserves it

I texted the chat support to find out why the online system wasn't allowing me to finish processing a claim for my guitar. The chat support representative was immediately available and responded to my answers/questions immediately. Consequently, my problem was resolved very quickly. They completely exceeded my expectations. Very pleasantly surprised.

Asurian is stress free to the customer and very professional, I would recommend them to anyone who needs insurance.

You need to register your product before submitting a claim. I did not register my device to the plan and the customer service rep was able to work through it with me via the chat feature. She submitted the plan and I am anticipating the label being sent to my house. Seems easy so far!

The store was extremely busy and I had a long wait to ge greeted. Once the Team went into action, the process was very quick and efficient.

Had to contact Asurion regarding my cell not turning on. It was easy to get assistance directly from cell regarding issue

I have had this plan and only started taking advantage of it now and it is amazing I am so happy to have been introduced to this plan. I have been helped by everyone so greatly it has been amazing.

Thought my phone may have been hacked. Rick walked me through all I needed to do to make sure my phone was fine. Very patient and kind. Very knowledgeable. I was a pleased with the outcome.

We had a great experience with the service. My mom's phone quit charging from about 6 years ago. The phone is no longer made, so we got a replacement phone. The service was awesome, and the agent was very kind and thorough. We really appreciated how easy it was to talk, and work with them.

The person who take care of my phone in tempe az he was so professional during the process

Avery was able to help solve my issue in less than 10 minutes! So patient & friendly!

I have been getting messages sent to me by text on a daily basis that say i need to close apps n visit these different sights to be covered n that my payments for whatever reason are not going through.

Diana exceeded all my expectations and provided me with all the information I needed to handle my issue.