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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Excellent service for complicated activation. Was very patient and provided all details for resolution
Trixianne did a great job being patient with an elderly like me. She walked me through the data transfer for my new phone and made me feel comfortable. My data transfer was going to take hours so we mutually agreed to leave both phones on and complete the transfer in the morning, if I needed more help. I had ample information from her that I feel confident of completing the transfer.
It was so fast and professional. Who can ask for anything more
I am extremely satisfied with the process to get a replacement device. I went online to file a claim and the next day my replacement was at my front door. It was very easy and very fast. I couldnt be happier with Asurion.
I am very pleased with the service that I received each time I called Asurion. The phone agents are very helpful, patient and very knowledgeable. They're concerned about my needs and I always had them met on a very timely basis. The online chat agent was amazing also, I'm impressed with how quickly someone came on to chat with me. Thank you.
I received 49 pop-ups on my phone, telling me that I had a virus on each one. It wanted me to click on them so they could erase the viruses. Monica, on chat, was very helpful. She helped me get them deleted from my browser. Thank you so much. Oh yeah, we tried to get coverage for our amplifier speaker unit, that is non functional and we had no way to give all the information because your site did not offer the appropriate ability to put the correct numbers in.
It was a very pleasurable experience I was told I have to take my iPhone into the store to have it cut on as a my replacement! My phone which had been stolen!
I live far from nearest att store! But when I called asurion for help they were able to program my eSIM card through my email acct with a code! Alvaro was so helpful and gosh he was brilliant and so kind to me and genuinely professional at same time! Thanks man you the best! 🤪
I was very happy with my Asurion warranty I filed my claim through the chat it went through without any problems. Best purchase I made.
Great customer service experience with Juan Carlos from Asurion. He made filing a claim quick and easy! Problem resolved and I'm very satisfied with the service and the warranty.
Portal stopped working, no problem at all, live chat helped me out with the warranty!
Very easy process and great people to work. I'm very happy with the process.
Everyone I spoke with was courteous and professional. I was taken care of in the utmost manner. Everyone used excellent customer care.
My tech was the best she was friendly and made sure we educated me on the process of my phone repair and how long it may take
He was very nice and polite. Thank you so much and keep up the great work.
I was having issues completing my claim on line so I decided to try the "chat" option. The representative, Juvelyn, took care of everything accurately and quickly so since my claim is completed all I have to do is wait for service center to call and set up an appointment. Great job.
Exceptional customer service and fast timing. I love the convenience that was provided!
My phone unfortunately got damaged and I didn't have insurance on it which I'm the blame for. After contacting Verizon they were very helpful and explained my best options and I was very pleased with the service I received.
I accidentally dropped my new phone the same day I bought it - before I was able to put a protective case and screen protector on it. It was just a single crack across my screen, but it was impacting my daily usage of the phone so it needed to be fixed. On the day of my appointment, I took my phone into the downtown AT&T store and one of the Asurion specialists named John and he said they'd take good care of it and have the screen fixed in no time. I came back at the pickup time and my phone screen looked brand new again! John did such a great job and I really appreciate the care and service that Asurion's repair team provided.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members