AsurionReviews 12,825

I contacted Asurion about an issue I had with a Heating Pad. They took care of my needs IMMEDIATELY with no hassles. Great company and great customer service. HIGHLY recommend them.

I've had to contact Asurion several times over the past few years on a variety of different matters: laptop, cell phone, powertools. Their customer service reps are always well-informed and very patient. I 100% recommend Asurion for your product protection needs!

Steve went above and beyond today; very professional and knowledgeable. Really got me out of a jam. Thanks Steve!

I purchased a device a couple of years ago and took out the Asurion 3 year protection plan. The device recently started acting up so I filed a claim with Asurion. Within a matter of minutes the claim was resolved. No hassle or lengthy waits. I will continue to use Asurion whenever a protection plan is needed.

Verizon team of technical support is outstanding. A person will walk you through every step and teach you how to protect your self. I've been on the phone, computer for 14 days straight, not once, was any one impatient, 100 percent 5 star review from me

The service and the technician (Bryan) provided me with problem resolution (service) and excellent guidance (Bryan).

Kelly walked me through step by step and was patient with me.

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I brought my phone in because the outter screen on my Z-fold was shattered. I spoke with Jennifer in tge Grand Prairie, TX location. She was extremely helpful, efficient, and professional. She kept me updated when they ran into an issue with the screen and it needed to be ordered. Once the part was in, it was fixed in no time. The phone looked brand new.

The tech support through the online chat works great. The tech who helped me, Roque was very helpful and informative, also made sure that we would not get disconnected. The process was extremely easy.

I experienced great service! Very happy with my service.

I needed help, and I got help. Perfect help. Sean is a great guy, and extremely helpful. Would definitely smash my phone and ask for help from him again.

I had a problem with an item purchased and unfortunately had to crate a claim for return. Though I couldn't manipulate the return online, the person on the chat guided me through it and efficiently, in a matter of moments, resolved all my issues. I am well pleased with the exemplary service I received from Asurion.

Called, paid deductible order came immediately! It was so easy and the agent was very polite and helpful.

Fast service and easy to follow instructions. Had to have my 14ProMax replaced. Got a refurbished 14ProMax as a replacement.

A 1-year upgrade would have been nice.

After spending an hour on the My Verizon app going in circles, I finally sent a chat to tech coach and they had the issue fixed within 5 mins. Thankful to have such great service just a text away.

Didn't have an appointment that day but really needed to get my fiancé phone fixed so he decided to go in to see if they could help that same day and the super sweet young lady not only took him in but had his phone repaired and ready in no time! No hassle and so convenient!

Jacob was easily the best repair man ever. He made contact and told us a time he would be there. He showed up on time. Was polite and fixed the screen in a very timely manner. Definitely 5 stars for him!