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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Very quick service, very easy 100% satisfied with auditions service
And I couldn't be happier!Such a great easy to understand things too do n bam I was back up and now surfing like I love!thanks so very much I was lost with out my laptop working!So worth the money in time!Must have for all things electronic
Got my front screen replaced, which is now looking as a new phone from the front
Lost my watch n my att insurance replaced in in 24 hours im so thankful thank you att
Had trouble activating a phone. Started chatting with Eli. A few minutes and texts later I was up and running. Thanks Eli.
My daughter's phone was stolen while out of the State. We made a phone call and it was resolved within five minutes. New phone showed up in the mail. 24 hours later.
This was my first time submitting a claim with Asurion. I ran into some trouble locating the product that should have been linked to the protection plan, so I reached out to the support chat. Cherry Ann was my support rep. She was incredibly helpful in preparing the claim and made the whole process very easy. I appreciate the help and great customer service!
I had a problem with the transfer due to an update during the process. The new iPhone set up but without the transfer of data from the old iPhone. I did a Verizon chat and Ralph took me through the reset and transfer process. ALL IS GOOD. THANK YOU RALPH
I was so relieved to be helped in a timely manner by professional and caring staff in my situation.
I bought a phone from Verizon. Having problems with it. Took it back twice. No help. Got Asurion...the rep went above and beyond to make sure we resolved the problem.
Aaron, the technician, was very professional, on time and very knowledgeable.
I would never been able to do this without the help I received.
Very easy and convenient. The repair guy (Daniel) was extremely nice.
Asurion can suck my Mexican D...
Asurion is run by Colombians that offer more protection for devices you have at home that you did not buy to them
Asurion did not cover for loss phone
It was gonna be cheap for me no pay insurance and by a phone aftermarket
It was outstanding, as always. Mr Don knew exactly how to fix my issue and didn't push me on the up sale. Promote immediately!
Fast and friendly service, thank you asurion & at&t!
Easily done and very Efficient Service. I got my phone fixed in 2 hours exactly. No more screen issues at all... Awesome Service!
Sorry, but I can't trust the rating on this company. Both my husband and I had terrible experiences with these people. I lost my phone. I was on the phone for over 2 hours (so was my husband when he dealt with them). No one I talked to seemed to know anything. First, they denied that we had coverage. Then, they kept telling me my security code was wrong (it wasn't). Finally, they realized how angry I was getting so they got me to a girl who was just so charming she just oozed. She ended up promising me a new phone that would be delivered to my home that evening accompanied by someone who would set it up for me. Not even an hour had passed when I got a text from them that my phone would NOT be delivered that day and would be shipped arriving in 1 to 2 days. It took 2 days. What I got was a used phone with no information enclosed and a single charging cord that would not fit any of my plugs. I paid these people $50 monthly for many years - probably enough to just buy a new phone - and I paid $125 for a used phone. I don't like being misled and I feel like they make it so hard to make a claim that you'll just go buy a new phone. I'm cancelling my insurance and just putting that $50 in savings.
Hello, Nancy. We are sincerely sorry to hear about your overall experience. We are here for you. We will reach out via private message to assist in any way we can. -Rue
It may take some time before you are in touch with a representative, but once the conversation gets going I find that the reps are knowledgeable and able to answer your questions, and are able to provide links and other resources to better answer other questions that may be related to your concern(s)
Great response time, easy to file with the Chat! My order # didn't come up immediately, so I had to Chat. But I'm happy to say that the representative on chat was most helpful. He as able to resolve my issue immediately.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are definitely sorry or your overall experience. We hope you are back up and running. -Rue