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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The experience was very good.and they make the process very easy
Excellent service from beginning to end. Availability was excellent and service was quick! Love that they come to you! A definite plus for crazy busy people! Already recommended them to my daughter.
I had just switched to a new phone and needed help activating my phone. This was my first time ever using the tech coach app. It was super easy to use and the tech was very helpful and I was able to successfully activate my phone.
Asurion always stands by their plans and have a very user friendly experience. Have sold and purchased the plans for years.
Love that the replacement was delivered to my home in a few hours by a rep named Angelo and he set it up and was in and out in less than 15 minutes.
Appointment went by quick, very great customer service. Nice friendly and fast
Muy fácil y muy buen servicio por parte de los trabajadores muy buena interacción y amabilidad
I would highly recommend the Asurion protection plan for their purchases. I called about my watch would not take a charge. They filed a report for me to get a refund on my watch. Quick service.
I had a cordless vacuum not holding charge and am so grateful for my Asurion protection that will provide for replacement. Well worth the $15.99 paid. The process was quick and easy! This is my 3rd time using my Asurion Coverage on a product purchased through Amazon and I will always purchase coverage when making a purchase of electronics.
JoJo helped me diagnose, and RESOLVE my repair immediately. She got ahold of her team to contact me so we could repair or replace our device. I will update once we get out TV fixed :)
100% satisfecho con el.servico técnico y personal de la ubicacion de AT&T 8412 Katy Fwy, Houston,
Great experience and responded very quickly. I have been trying to get my daughter's bat replaced for a while and got the run around on how I was supposed to do it. I am glad I bought the extended warranty!
I was thrilled when the Asurion All Protection Plan came out: especially considering how many individual plans I had that Asurion will refund you- just to help anyone out, they will need the whole order # for the Asurion plan, the date of the plan, the name of the item covered & the price for said item before tax.
The reason I said to contact Asurion through their website I'd I messaged their rep through Amazon that had me repeatedly send her multiple messages with the order #'s typed out, etc, even after I told her I had a damaged nerve that causes pain in my forearm that's used when I type. She kept saying she didn't understand me needing refunds. Since January 18 & several back & forth later, I was regretting buying the plan because she kept pretending she didn't understand I wanted refunds, but I am so glad I just bit the bullet so to speak & contacted Asurion via their website.
My agent Ms Rachelle very patiently & kindly not even gave me refunds for my individual plans, but processed 5 claims, no sweat!
All I have to do is mail the items back with the emailed labels & as soon as their scanned at UPS in a few hours I receive credit on my gift card. Thank you again!
I had a pleasant experience, but I unfortunately lost contact with my chat human, but she was helpful
I find my issues need technical support and the service is thank you
I filed a claim and two days later I had my replacement super quick and super easy!
Had a broken screen and stopped working on screen. The Clarksville at&t was warm and welcoming and helped to fix my problem.
Very good point about this but it doesn't really help some times I don't understand what too many questions about it any way again thanks Cesar Lopez
My phone stopped working and was replaced within a day of damage. Thank you for replacing my phone quickly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members