On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Troubleshooting my phone was quick and easy to complete. Provided a list of nearby repair locations. Overall great service!
Aimee is very knowledgeable and helpful. She also recommends us for an insurance for our daughter's laptop, iPad. She explained to us the good benefits of having insurance
Quick, easy and respectful. The person who serviced me made sure i did everything i needed to via chat.
The first time I submitted the claim, the issue was not resolved. Thankfully Marzette's amazing customer service lead to a wonderful experience, getting the issue fixed. Thank you
I buy the Asurion insurance for all the products I buy an Amazon. They have never denied a claim and are quick with repairs. It is definitely worth the investment.
My phone broke under your warranty. I paid the $99 for a replacement phone. Then I couldn't get it to activate, so I had to drive 25 miles to the Verion store to get it activated. Within a few hours the touch screen on the Motorola Z4 "you gave a rigorous inspection before sending" started acting like it had a mind of it's own. I called your support and the phone kept dialing other numbers. So I had to drive across town and use my nephew's phone because you do not have a live chat on the internet so I could use my laptop. I am now waiting for another replacement phone. This has left me without a phone for a week+. I was told I would have a replacement today, it's after 3:00 and I am still without a phone. I find this unacceptable. I am disabled and live alone, going without a phone isn't an option. I feel I should be compensated for this by refunding my $99.
The repair person was on time, friendly and did an excellent job repairing the phone. This insurance program made sense this time.
Very easy to submit a claim; and it was resolved in a very professional and timely manner!
My claim was submitted on a Sunday and as the lines opened on Monday, I talked to Cynthia and she answered all my questions and even went above and beyond to help while reassuring me the entire time. I can't thank her enough for her kindness and positivity!
One chat took care of both issues that I had. Rep was friendly and knowledgeable, also provided me with contact info in case I needed further assistance. All in all, great service!
Asurion is a company that takes care of their customers. If all the companies were a great a Asurion in service there would be no problems. Highly recommended. Thanks Again
Difficult to understand agent and had to asked him to repeat everything several times. Very hard to select a repair location. He kept trying to assign me to a location tgat I told him was too far for me. The repair technician s were not friendly or professional in my opinion. When they called back to confirm appointment they gave me a 2 hour wait time. When I arrived they gave me 3 hours and I was the very 1st customer. They need to be better with their customer service skills.
Hello, Delores. We are sorry to hear about the trouble you experienced. We hope you have a working device now. Thank you for your feedback. -Rue
As a 75 yr old elderly person they made the communication simple and less stressful.
I ordered it and it came the very next day I hate my deductible was 100 I thought it was 29.99 but it's still good because he got a black one an he had always wanted a black one thank you ATT
Solved my issue quickly. I don't really wanna enter 50 characters though so imma just keep tapping in this sentence. Thanks
Typically you have to wait a long time to get someone to respond. Not here! Tia was not only fast at responding, she was also super friendly. Gotta love that when dealing with technology!
I had a ton of issues trying to file my claim via the link in amazon orders to your website - It would not accept the legit info on the sticker on my tv claiming it was incorrect. When I tried to reach a person at the # you have that pops up the rep said they couldn't help or transfer me and gave me this # *******924 which does not allow anyone to get help from a rep. I tried to chat on that same page and it said not avail. FINALLY the text link sent via the 2nd phone # brought up a screen that again could not locate my info and when I clicked on chat I actually FINALLY got a person who was wonderfully efficient. That was ridiculous. You should provide the correct way to reach someone right off the bat instead of making me go thru a gauntlet of crud to find help- but I am sure you do that on purpose as a dark UX attempt to get people to give up and save you money as a company- YAY Capitalism > :( Lets see what actually happens with my claim now that I finally got someone to help me submit my claim.
Hello. We are sincerely sorry to hear about your overall experience. This is not the experience we want for you. We are glad to hear you were assisted. Your feedback has been captured, please let us know if you need any further assistance. -Rue
Asurion was so kind and knowledgeable about the my situation. I had a cracked screen and wanted to upgrade. He walked me through all the options and the time frame. He was respectful and helpful. He made the process so smooth and stress free. I appreciate all of his efforts to make my needs happen. Thank you
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Duane. We are sincerely sorry to hear about the replacement device not working properly. We hope you have received the second replacement and back up and running. We understand the importance of having a working device. Our deductibles are non-negotiable and unable to be waived. Your feedback has been captured. -Rue