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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I highly recommend this service. My experience overall was excellent. The representative was extremely professional and efficient.
Honestly expected the process to be cumbersome and frustrating...I was putting off initiating a claim because I didn't want to deal with it. But...once I did finally initiate a claim, I was able to complete it through chat in less than five minutes. My favorite part was the chat agent being empowered to find an alternative solution to a special request. Nothing worse than a customer service agent saying "sorry there's nothing I can do, my system won't let me do that" etc. LOVED being able to state a problem and be met by someone empowered to provide a solution.
The guy who came to fix my phone was very nice and explained everything in detail for me. They were on time and fixed my phone screen very fast.
Great customer servece received by Mark. Lovely personality, detailed explanation of every step of the process.
I was more than grateful for the level of concern and support I received swiftly and without issue, from the Customer Support Representative I chatted with.
ASURiON tech support was an extremely satisfying experience I have had for some quite time, let me say that one of their technicians ( TORIS) done a spectacular job on helping me submitting my protection plan claim, TORIS made it very easy and quick as if we greeted and met in person, everything was done nicely and smoothly no hassle at all, I've had received an email from ASURION within seconds while still chatting with TORIS reading, that I had a prepaid card for shipping the items back to them and getting a gift card for me to purchase the same items, within12 to 24 hrs as soon as they reviewed them, simply as simple as that, so (TORIS) A honor roll you've surely earned it! Like I've had said and I'll say it again in the future what an spectacular job they done for me, so I recommend ASURION protection plan to my family, friends and to anyone who's reading this review! My expectations were fully met and beyond another extremely happy satisfying customer, thank y'all with ASURION and keep up the great work! But yet another review needs to be done on how everything ends up after ASURION viewing the items!?!
Very helpful and very patient with a disappointing customer! Help resolve the problem! Now I'm a happy customer
Was quick, friendly and very responsive and was able to assist me with all my needs
Took awhile but overall very well received Ivan did a great job at troubleshooting and scanning my phone.
After 1 hour on the phone the rep hung up on me after I complained why I have to be transferred 3x to speak to a local expert.
JosephLoid not only handled my issue but went above and beyond with everything I needed. JoesphLoid had me feeling heard and understood. I will never forget how simple easy and nice this experience was and 10/10 recommend this insurance company due to the lovely people they have working.
They did a great job replacing the front screen and back camera on my galaxy 22 ultra in a timely manner! Thank you again!
I buy a item at amazon and buy a 4 years protection plan, last week my item fail to work any more and I contact Asurion and they took care of my claim with out any excuses and everything was taking care super fast. Thank you very much.
Tia was quick to resolve my issues and got my replacement device up and running in no time.
Excellent service, my phone was like new! It was super fast and the best thing is that they came to my house to repair it
This was the easiest interaction I have ever had with when getting a phone repaired. It was very convenient as the technician came to my house, picked up the phone, fixed the phone while in the car and brought the phone back to the house. I did not have to leave my house to get the phone repaired and the repair was quick.
I recently had my screen replaced and they were very patient and answered all of my questions.
Utilize my comments in your survey - no one could've asked for better service, and someone who's sincere about customer satisfaction.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jacob. We are sincerely sorry for the experience. We are here for you. Please let us know if you still need assistance. -Rue