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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The employee came to my house and fixed the screen on my phone. She did a fantastic job and the phone is like new. I really appreciated the convenience. Thank you
This has got to be the best repair service ever. It was easy to set up and within 1 hour the technician replaced my screen. The technician came to my house which was an added bonus.
Start to finish, everything went great. From filing the claim on a Saturday morning to taking my phone to the store and picking it up. A plus. Connor walked us through his process and contacted us before the expected pick up time. We picked up our phone which looked brand new. Highly recommend this Rep and store.
The technician was so polite, professional and proficient with what he do. He explained everything he was doing in detail and made sure I was satisfied with his work.
I came here at the Marina del Rey location in Los Angeles for them to repair a small crack in my phone screen. The process was super easy, straightforward and they finished earlier than estimated. They called my husband when they finished so we could come back to retrieve the phone as soon as it was done. The hardest part was being without my phone for a little while. Thanks!
I was helped right away and I felt like I was talking to a friend not really an employee also they understood my situation and helped and also shipment was fast and quick and they truly help me I'm forever grateful
The representative was such a pleasure to speak with throughout the entire experience! A true delight to talk to!
Was sickened when my iPhone14+ was stolen. Asurion made the process of getting a replacement phone a breeze. Patience was a pleasure to work with whilst setting up my new phone. After a large update, I'll be back in business.
Thanks Asurion and AT&T
S Eckles
When I contacted Asurion about my claim, Caren was very helpful and gave me a very quick solution,I totally recommend Asurions protection plans a hundred percent!
I have a phone just stop working on me but I have Asurion so no worries. I called up and 2 days later a very nice a professional guy named Lucas I believe showed up during the time frame given and set up my phone for me. I had to activate it still but that couldn't have been easier with an online chat option where Kelly helped me out very quickly. I tell everyone I meet about Asurion and since the day I was told and signed up I have loved not having to worry about some accident or planned obsolescence
My Fitbit Sense developed "technical difficulties" off & on after l began regularly using it to swim laps, 7 months ago. Noting a greater increase in screen issues and questionable data recorded, l decided to use my Asurion Protection Plan to have it repaired. However, following directions required for mailing seems to have actually fixed the device. Customer Service could not have been more gracious when l explained what happened, giving me a time-frame and process to follow, to make sure.
Was able to call and schedule earlier as I needed my phone for work. It was actually done right and early (although no call/email telling me).
I'm not very good with writing reviews but my experience was very pleasant and painless and Andrew in this case was very helpful and understood everything he was describing to me. Thank you very much. Robert Isbell
The chat session I used to activate my new phone went so smoothly.
All I did was buy the warranty plan and ASURION took care of it in a matter of minutes I will order warranty plans from here on out. That's how good they are not a problem one that I have they took care of everything box included UPS, included. I mean they took care of everything. I'm glad to have gotten this warranty through Amazon and ASURION.
The online application is a plus for the most part and the only thing that is not a good thing is that you are not going through a face to face interaction with anyone. I'm a little old fashioned and still like to interact with real people. I would give your process a 4.8 out of 5.
Company uses a "no reply" email address to contact customers and offers no avenue for discussion.
Emails are rude and accusatory in nature.
They asked me to follow a process to return an item to them. The process was followed accurately and I received proof of postage from Aus Post. At that point Asurion were also notified that the item was in transit and their computer system was updated to reflect this. The item was delivered on 20th February. On 22nd Feb Asurion sent email accusing me of not having sent the item and threatening to charge me $60 if I did not hand over the item in 24hours I found an email address for Asurion through web search and sent them a response including proof of postage. I got no response and 24 hours later was charged $60. At this point I managed to find a link (which seems to work randomly and intermittently) and asked why I have been charged. I am awaiting a response.
Guy was Friendly approachable. I was in and out that easy overall
I dropped my phone at 3 am on 2/23 and by 5 pm 2/23 a technician was at my house replacing my glass. I live in the middle of nowhere and am surprised at the way it was handled.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Andre. We are sincerely sorry to hear about this. We are here to help. I will reach out via private message to assist. -Rue