AsurionReviews 12,825

I was in a predicament, I could not make any phone calls and was waiting for my new phone to activate. It was stuck so I went on my computer and started a text with Juan at Asurion. He walked me thru and was very professional and in a timely manner.

My cell wasn't connecting at all and quickly they sent me another one and the att tech Isaac was very savvy in helping me. Grateful and no headaches

I needed help with a warranty purchase issue from Asurion and Praise the Lord I was connected to Grachiel! Grachiel showed great patience and my issues were totally resolved! Thank you!

Gave my phone to the tech,she gave it back with a new battery, end of story

It would not print. I tried for two days and then remembered the warranty. I went on line and got help from Jenelyn. It took about 30 minutes to solve the non-printing issue. She had me try a number of things till we finally figured it out. She was very patient. She knows her stuff!

The Asurion representative that helped me with my merchandise failure resolved the issue very efficiently. Couldn't ask for a better outcome!

They sent my replacement so quickly and was able to restore my phone with the help of Brenda.

Thanks to Patsy for all of her help. Made my problem very easy to solve

My experience with the technician who handled my repair case professionally and quickly. He shared his expertise with confidence, assured me he did a great job and there's no doubt I would need to call him back due to workmanship. Thank you and it has been more than 48 hrs since the repair and I am very happy with his work.

The agent got me a full refund in for if a gift card in less then 15 min. That's amazing

I was the first customer of the day and the expert provided extraordinary customer service. In addition to the issue, the expert cleaned my phone. To prevent the issue from occurring again, I purchased a product and the expert graciously applied it to my phone. In sum, my phone was repaired in less than an hour and it looks brand new. Well Done!

I have made a few claims to ASURION, they are very fair, fast, and professional. The insurance is worth every penny, just do it.

Very easy to file the claim. Very easy to have phone repaired. Entire process was flawless.

Best ever! So fast and easy! Easy process and fastest shipping possible!

I'm not very tech saavy (baby boomer🤪). But used the tech support to help me install/setup my new printer with an older version MacOS

Awesome worker helped me with everything I needed dine got the new phone sent the old one back and am very happy with the service.

Issue was resolved efficiently (under 30 minutes). I wish they wouldn't try to upsell an insurance plan while waiting for my issue to be resolved. If it wasn't for that I would've given 5 stars.

The New Asurion Complete Protect on Amazon is a scam it says "Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon" they don't cover past purchases (Scam)