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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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When my carport got destroyed by the wind, I was expecting issues with the claim so I was prepared with pictures and everything. I was pleasantly surprised that it was painless. Thank You
Very fast and easy to file a claim. Great customer service
My concerns were treated with care and respect.i felt that they were important to the agent
I purchased 2 items at Staples and bought protection plans for both. I needed assistance once I uploaded my receipt and Reynaldo was excellent!
Everything was great. The agent was extremely helpful.
Very impressed didn't have to cancel my coverage now I'm still insured with just half the price
MY issue was resolved in a courteous and competent manner. I am very pleased.
Aaron, the technician, was friendly, knowledgeable, and professional. His work speaks for itself.
I ordered replacement for my broken phone. The new device came quickly & activation was simple with their chat feature.
The Gentlemen that arrived to help with my cracked screen was very polite respectful and promptly. Very satisfied with this service. The process was very easy.
I had a warranty phone replacement need and was able to solve it quickly and completely with chat function. Top shelf customer service!
I did it on line did not take long to complete.Phone was delivered in 2 days and easy to get set up.
I'm having issues with my Canon TS6220 Printer communicating with my Dell PC. I'm unable to print directly from my printer. I have installed the update drivers and still no luck. I contacted Asurion for help as I have the 3-year Warranty. After doing a Video Chat with Maria Christina she assured me my case would be covered and that I would be hearing from Tech Support within 3 Business Days. I hope the fix is as easy as contacting Asurion with my concerns!
I went online to submit a claim for a 6th Gen. IPad. Got a fair price claim, got 2 business days and went online and had professional help to setup the service. A+++
Wasn't quite sure how to go about making a claim. Ended up chatting with Monica, she took care of everything. She is an asset to your company
Was getting blasted with spam calls over 100 in 3 days. The staff i had the pleasure of assisting me in the issue was fantastic. Took awhile and 2 attempts but we got it. Emily ( not correct spelling) sorry was on it. Thank you.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members