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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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She was able to look up and review my purchases for me. Thank you
My hose sprung a leak! Chatted with Marigold and she had the claim completed in minutes.
I have 4 kids and something ALWAYS breaks! I am glad to have Asurion in that event,they are always been able to fix it or replace the items.
Our portable sauna malfunctioned and for some reason did not appear in the claims section. I went to the chat and the associate quickly resolved the problem and refunded me. Very easy process
I broke my screen to my IPhone 13 ProMax around 8:30 am. 2 hours before they open. I made an appointment, arrived at open and was seen immediately. An hour later I came back to pick up my phone and it feels and looks brand new. Thank you so much.
David was so helpful, polite and informative. I really appreciated the patience and clear communication during my call. Thank you!
I needed to cancel a duplicate purchase of a protection plan and nobody from Amazon could help me I was told to reach out to asurion. When I did within about 5 mins of the chat Ricky helped me. The Amazon agent could have easily helped me the way Ricky did and they didn't I'm glad I was helped by him
My phone was dropped and it got completely shattered and a green line showed up on my screen and every now and then everything under the green line would go black. I scheduled an appointment online to drop my phone off at an AT&T store and they fixed it the same day and it only took 2.5hrs
Pleasure doing business with them. Never had a problem! Always willing to help
Bought a re pressure pump for my home in May of 2022. I also bought a 3 year warranty. Pump quit working in Feb of 2024. Contacted the company on Feb 29,2024 and was approved for a full refund.
Will buy another warranty for my replacement pump.
Update: Received my refund 2-29-2024 a 1/2 hour after making claim in form of e-card. Bought a replacement and the new pump will arrive 3-4-24. Bought another warranty for 4 years on this pump.
Tim help me solve my problem today he was knowledgeable, curious & kind his patients was so appreciated, so glad to get to actually talk with a real person with my phone issues, automation is so frustrating when your a older person.so glad you have AT&T thank you for your service
I received great service with my phone repair without even leaving my home! Expert was very polite and helpful!
Processed online claim quickly, delivery was fast!
Sent me tracker text's/ emails I knew when where and what time to expect my replacement. Setup was great transferred my data to new iPhone within 15 mins. Box and packing slip to send broken phone back took 2 mins to pack up. Very impressed!
Needed help with a claim, and I was connected to someone who helped me right through to the very end. It was very easy and fast having their experts' help.
Was great service answered all my questions thanks
I had a problem with my air mattress that i purchased back in March and I wasn't to sure how my claim would work but Customer service was fantastic and helped me out with the process.
I dreaded switching my phone over, even though it desperately needed done. In the past it was such a long, drawn out process. This time I did it on line with the assistance of Carlos from Asurion/ ATT. It was so quick and easy! I am so happy. And grateful!
I had a friendly and quick visit to this location. Angel was able to fix my phone within an hours timeframe and was very informative in answering my questions/concerns. I could not have had a more pleasant experience.
Kindness and patience it took some time but everything was resolved.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members