On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
If they can't fix it, they replace it. We have been very pleased with this insurance protection!
I didn't have an extra phone to set up my new transfer to my new phone and Ish was very good at helping me today on my IPad! Thank you so much. Have a fabulous weekend.
I received exceptional, professional, courteous, & patient Customer Service from Rachelle! Thank You Very Much!
Katherine made it very easy to submit a claim. She is a fantastic asset to the company.
I completed my claim online. The steps were easy. The replacement phone arrived at my house The next day.
My boyfriend and I both came in with broken phones, and both Javier and Rashard were extremely knowledgeable, kind, and very helpful in fixing one phone, and upgrading another with an extra watch thrown in the mix. The entire visit went smoothly and we both are extremely happy with the results! Thank you!
She was very helpful and made sure I was good to go and my phone was activated and I could use everything.
When I had called in to try do my claim over the phone. I had got someone who didn't no a lot of English and I could just not understand in the process att sent a link to do it online I clicked the link and when I tell you amazed because I was done less than 5 min when I had been in phone with her at about 7 min
Had a problem online and Juan carlos adjusted the problem very easily
Asurion sent a tech (Mr. Terren) out to fix my cracked screen, I love this way of doing service. I was able to keep my same phone, not have to send it in and wait for a new one, I was able to have it fixed from my home and I was provided an appointment the next day and on. I chose my day and timeframe, the technician called and stated he would be able to come earlier if that worked for me but I'd not he would come at the time specified. This worked out even better for me, he came out early and was very knowledgeable and professional. He replaced my screen in no time and my phone look brand new. Great, expedient, professional and above all exceptional service from filing the claim to the technician coming out to repair my phone.
Asurion LLC. I purchased item protection from this company and now that the product has failed they are refusing to honor my claim.
It was very easy to file a claim, love it! Didn't take long at all to receive my tablet.
Call this morning, set up the appointment and it was ready to go in <3 hours.
Paolo responded to my online request and within 10 minutes he was able to create a claim and get the ball rolling. Great job!
I had to file an insurance claim in my laptop for the first time ever. I believe it is worth paying for the insurance plan on all my devices. If I didn't have the plan, I would've had to pay over $1,600 to replace the device. With the insurance deductible I paid $275. That's a huge difference. Plus, they sent me a brand new laptop, not a refurbished one. Even better, I received it in the mail the next morning.
Tried several times to input my information on the website and it kept giving me errors and invalid information. As soon as I got a chat going they were able to help me supper fast. In 5 minutes my claim was in and escalated for review. Now we wait to see what happens
Claim resolution - I did not receive my Amazon gift card - through chat it was resolved and they re- issued the card and it will be sent to my email within the next week.
Asurion (Monica, to be exact) was very kind to help us with our issues. She immediately went to work to get us the best solution to our problem. The whole process was quick and easy. I left the chat feeling relieved to know my problems were truly cared about and being solved by a company who puts their customers first.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruno, I am sorry to hear about your experience so far and completely understand the frustrations involved. We are happy to hear you were able to be assisted. If you find you do need additional assistance feel free to let us know. -Ari