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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had my iPhone screen busted by clumsiness. I filed the claim through AT&T, and within 10 minutes of submitting it, while I was looking for the phone number to call about an appointment, the Asurion rep from the location I was assigned called ME to see if I could make it down that evening, as they had time to do my repairs. That is great service! If that was all it was, I would have been happy, but there is more! The rep I met with was pleasant and professional, joking with me about my clumsiness and the state of the screen. He estimated about 40 minutes to fix the device, which was wrong - it was 35 minutes. He explained everything as we went through the process, and had a great attitude. It would have been much less satisfying if he DIDN'T have a sense of humor.
My experience at AT&T was very good the service was excellent and the service was really really nice and they take care of my problem really quick and safe everything works excellent I would recommend people to do that always get insurance on your phone
Needed help with app notifications. Solved quickly! And with kind professional texts.
My experience with Asurion was awesome. I put in my claim on a Tuesday and I had my phone by end of business Wednesday. The return label and box made it easy to return the old phone. Great experience. More than I expected
Joel was very helpful,knowledgeable, and a pleasure to meet. He repaired my phone and even added a slice of humor to his service. I would definitely recommend Asurion and a shout out to Joel.
Husband dropped his phone in a burn barrel and after retrieving it the screen was messed up pretty good. So we turned in a claim, as the phone was not even a year old. Got the approval within minutes and had our appointment almost immediately. Took them less than 2 hours to fix and we were on our way. Highly recommend!
I had a technical issue & this was taken care of by a very helpful representative named Ernesto Jr & Lorlyn.
Very satisfied as usual with my Verizon services. Thank you for all the help
Carmelito was awesome. They were fast, quick and very friendly. 10/10 would recommend. I'm so glad Staples is partnered with Asurion.
Kelly was prompt and efficient in their help today. They made phone activation quick and easy towards the end of their business hours.
The tech was super fast at fixing my issue. I dropped my phone off and within 2 hours I had ot back as good as new!
The guy resolved my issue easily and was friendly. You should give him a raise.
I tried to cancel my policy through the chat feature. I was referred to a toll free number. I had to wait on hold for 15-20 minutes and when I asked to cancel, I had to spend another 5 minutes listening to why I needed this policy. Then I had to spend another 5 minutes telling her I didn't want or need the policy. She said she cancelled the policy only to find out, it hasn't been cancelled. PLEASE CANCEL MY HOME POLICY!
I chatted in to start a claim, John was able to find my plan thru my order number. He walked me thru what I needed to do, and he solved my problem. Thank you for nice experience.
It was good our Tech was Andy, he did an amazing job at replacing the screen it was done faster than I expected.
With my lack of new fangled devices I was walked through step by step so zI even did it. The service assistance was very helpful,
Personable, and polite. A complete joy!
My phone was broken and the replacement was recieved in 2 days which is fast
I was worried i filled out the my lost phone claim wrong since i have glocoma but the rep helped me find out ecerything is okay
When purchasing a product I made the decision to buy insurance, the product stopped working and the insurance responded effectively, thank you for supporting my purchase.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason I am sorry to hear about the customer service experience you have had so far. I can assure you this is not the experience we wanted to you to have. Please know we are here to help. I will gladly private message you with additional information. - Ari